Incident Manager, Trust
4 months ago
About the team
The Incident Management team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As an Incident Manager based in Singapore, you will be on the front line reviewing and managing our response to high priority global content safety related escalations ranging from natural disasters to regulatory events. Responsibilities- Investigate, manage, and resolve reported incidents across multiple channels for TikTok, including review of graphic, controversial, and sometimes offensive content- Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;- Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;- You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;- Be comfortable, methodical and calm during high-pressure situations;- Be flexible with global working hours and operating on certain weekends.Minimum Qualifications- Bachelor's degree or above;- 3+ years experience in Incident, Risk or Crisis Management roles;- Ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams;- Quantitative skills, a data driven mindset;- English proficiency is required along with complete fluency in Vietnamese as you will be covering the Vietnamese speaking markets amongst others; review and translation will be required.- You have the ability to work in a high tempo environment, adapt and respond to day-to-day challenges of the role; the resilience and commitment to self-care to manage the emotional demands of the role. Preferred Qualifications- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets;- SQL skills and experience is huge plus. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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Incident Manager, Trust and Safety
2 months ago
Singapur, Singapore TikTok Full timeAbout the RoleWe are seeking a highly skilled Incident Manager to join our Trust and Safety team at TikTok. As an Incident Manager, you will play a critical role in ensuring the safety of our users on the platform by responding to varying levels of escalations.Key ResponsibilitiesInvestigate, manage, and resolve reported incidents across multiple channels...
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Incident Analyst, Trust
5 months ago
Singapur, Singapore TikTok Full timeAbout the team The Incident Management (IM) organisation aims to ensure the safety of our users on the platform by responding to varying levels of escalations. The Incident Analyst (IA) team which is a sub-pillar team under IM takes on a two-pronged approach to ensure the platform is safe for consumption by not only reacting to emergent situations but also...
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Incident Response Specialist, Trust and Safety
3 weeks ago
Singapur, Singapore TikTok Full timeAbout the RoleThe Incident Management team at TikTok is responsible for ensuring the safety of our users on the platform by responding to varying levels of escalations. As an Incident Manager, you will be on the front line reviewing and managing our response to high-priority global content safety-related escalations, ranging from natural disasters to...
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Incident Analyst, Trust and Safety
4 weeks ago
Singapur, Singapore TikTok Full timeAbout the TeamThe Incident Management (IM) organization is responsible for ensuring the safety of our users on the platform by responding to varying levels of escalations. The Incident Analyst (IA) team, a sub-pillar team under IM, takes a proactive approach to ensure the platform is safe for consumption by investigating and resolving emergent situations....
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Incident Resolution Specialist
4 weeks ago
Singapur, Singapore The Edge Partnership Full timeKey ResponsibilitiesDrive swift incident resolution and coordinate with L2/L3 support teams to ensure seamless service delivery.Elevate cases to prevent SLA breaches and minimize downtime.Participate in regular incident review meetings and generate periodic service reports for stakeholders to foster transparency.Analyze incident trends and monitor Incident...
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Incident Manager
4 weeks ago
Singapur, Singapore The Edge Partnership Full timeKey responsibilities Drive quick resolution of incidents and coordinate with L2/L3 support teams. Escalate cases to prevent SLA breaches and delays. Participate in regular incident review meetings and generate periodic service reports for stakeholders. Analyse incident trends and monitor Incident Management KPIs. Conduct post-incident reviews to...
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Senior Incident Manager
2 months ago
Singapur, Singapore DBS Bank Full timeJob SummaryWe are seeking a highly skilled Senior Incident Manager to join our Technology and Operations team at DBS Bank. As a key member of our team, you will be responsible for managing and resolving complex technical incidents that impact our business operations.Key ResponsibilitiesManage and coordinate incident response activities to ensure timely and...
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Senior Incident Manager
1 month ago
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Incident Management Specialist
1 month ago
Singapur, Singapore Singtel Full timeAt Singtel, we're committed to fostering a diverse and inclusive workforce where diverse perspectives and experiences drive innovation and customer connections. Our people practices are designed to be non-discriminatory, and we strive for a fair, performance-based work culture that's collaborative and inclusive.We're transforming Singtel Networks to empower...
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Incident Response Specialist
2 months ago
Singapur, Singapore TikTok Full time{"title": "Incident Response Specialist", "content": "About the TeamThe Incident Management organization at TikTok aims to ensure the safety of our users by responding to varying levels of escalations.The Incident Analyst team takes a proactive approach to ensure the platform is safe for consumption by investigating and resolving emergent situations.The team...
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Cybersecurity Incident Response Specialist
2 months ago
Singapur, Singapore LRQA Full timeRole OverviewAs a Cyber Incident Response Consultant at LRQA Nettitude, you will be part of our Defensive Security Services (DSS) team, delivering incident response engagements and professional services to existing and new customers. You will work closely with the DSS SOC and SOC Consultancy team, conducting and/or leading investigations from triage call...
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Manager, Major Incident Management
3 months ago
Singapur, Singapore Singtel Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
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Incident Response Specialist
2 months ago
Singapur, Singapore TikTok Full timeAbout the TeamThe Incident Management (IM) organization at TikTok is dedicated to ensuring the safety of our users on the platform. Our team responds to varying levels of escalations, taking a proactive stance on investigation-related matters to ensure the platform is safe for consumption.Job SummaryWe are seeking a highly skilled Incident Analyst to join...
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Incident & Problem Manager
6 months ago
Singapur, Singapore IHiS Full timePosition OverviewThis is an important role for Service Delivery team. The Assistant Manager for Service Management will plan, manage and deliver operations with ITSM methodology, primarily focusing on Incident & problem management. In addition, he/she needs to support other Service Management processes such as Service Request and Change Management.Role &...
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VP, Major Incident Manager
2 months ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced VP, Major Incident Manager to join our Group Technology and Operations team. As a key member of our incident management team, you will be responsible for managing technology incidents impacting UOB group businesses.Key ResponsibilitiesManage technology incidents from identification to resolution,...
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VP, Major Incident Manager
4 weeks ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced VP, Major Incident Manager to join our Group Technology and Operations team. As a key member of our incident management team, you will be responsible for managing technology incidents impacting UOB group businesses.Key ResponsibilitiesManage technology incidents from identification to resolution,...
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VP, Major Incident Manager
2 months ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced VP, Major Incident Manager to join our Group Technology and Operations team at United Overseas Bank. As a key member of our team, you will be responsible for managing technology incidents impacting our group businesses and ensuring that our technology infrastructure is secure and flexible.Key...
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Major Incident Management Lead
2 months ago
Singapur, Singapore Singtel Full timeAbout Singtel NetworksSingtel Networks is a leading telecommunications infrastructure provider in Singapore, transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated...
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Cybersecurity Incident Response Specialist
1 month ago
Singapur, Singapore LRQA Full timeJob Title: Cyber Incident Response ConsultantJob Summary:We are seeking a highly skilled Cyber Incident Response Consultant to join our Defensive Security Services (DSS) team. As a Cyber Incident Response Consultant, you will be responsible for delivering incident response engagements and professional services to our existing and new customers. You will work...
