Incident Manager, Trust

About the team The Incident Management (IM) organisation aims to ensure the safety of our users on the platform by responding to varying levels of escalations. The Incident Analyst (IA) team which is a sub-pillar team under IM takes on a two-pronged approach to ensure the platform is safe for consumption by not only reacting to emergent situations but also...

Key responsibilities Drive quick resolution of incidents and coordinate with L2/L3 support teams. Escalate cases to prevent SLA breaches and delays. Participate in regular incident review meetings and generate periodic service reports for stakeholders. Analyse incident trends and monitor Incident Management KPIs. Conduct post-incident reviews to...

Job DescriptionTo be a senior contributor in the Trust Services team, supporting the Head of Trust Services (Private Clients) to lead and manage the Private Clients team to be an effective, efficient and profitable part of Ocorian.The candidate will be responsible for the client administrative delivery, operations and service standards of their area whilst...

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

Position OverviewThis is an important role for Service Delivery team. The Assistant Manager for Service Management will plan, manage and deliver operations with ITSM methodology, primarily focusing on Incident & problem management. In addition, he/she needs to support other Service Management processes such as Service Request and Change Management.Role &...

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

Role: Working as a Cyber Incident Response Consultant within our Defensive Security Services (DSS) team, you will deliver incident response engagements and professional services to existing and new/emergency customers. You will encounter a wide range of compromises, network environments and security technologies. You will be working closely with...

Summary: The Incident/Problem/Change Manager will act as a SPOC to coordinate with and manage all other tracks subject matter expert (SME) and will handle Incident/Problem Management activities end to end from activation to problem resolution and post-mortem review. Profile: Should have experience of minimum 5 years Customer orientated,...

About the team The Early Response Analysts (ERA) team is one of the four sub-pillars of the Incident Management (IM) team. As an Early Response Analyst, you will be the first line of defence for user-generated content escalated to the IM team. You will prioritise, triage and handle a wide variety of content and work with team members from different IM...

As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...

Summary: The mission of Incident Lifecycle Co-Ordinator is to manage the Lifecycle of all requests and Incidents. This will allow DXC to provide End to End ownership for all requests and ensure those requests adhere to established Service Level Agreements (SLA). Provide a single point of ownership for End-Users, DXC Partners and Third-Party Vendors. ...

Propel operational success with your expertise in technology support and a commitment to continuous improvement.  As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will play a vital role in ensuring the operational stability, availability, and performance of our...

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Infrastructure Platforms (IP), you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day...

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi bank. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that...

Propel operational success with your expertise in technology support and a commitment to continuous improvement.  As a Technology Support III team member in Infrastructure Platforms (IP), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you...

VP, Major Incident & Problem Manager, Group Infrastructure & Platform Services Posting Date: 09-May-2023 Location: Singapore, Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies. As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you apply deep knowledge...

IMDA is spearheading Singapore’s drive to be a world leading Digital Economy. IMDA aims to empower our companies and workforce to harness the power of digital technologies to drive innovation and foster trust in an increasingly digital world. We are looking for an Assistant Director who will play a pivotal role in leading our Research, Innovation and...

Job DescriptionYour CareerAs a Principal Consultant in Unit 42 the individual will be responsible for managing incident response engagements with our largest clients and in our most complex engagements. They will become the go-to expert for clients during high-priority incident response, remediation, and recovery phases, providing both strategic guidance and...