Senior Clinical Support Specialist

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore Align Technology Full time

About this opportunity

We are looking for an enthusiastic individual to join the SEA clinical team. The position is responsible for overseeing clinical activities within the Singapore market and for providing in-house clinical guidance and support as well as clinical customer support. The position will work cross-functionally with the Singapore team to deliver an excellent customer experience clinically for all Invisalign and Invisalign Go Providers within the Singapore market. The role is based in Singapore. In this role, you will… Be responsible for achieving Monthly, Quarterly and Annual Clinical Plans and clinical target by partnering with sales team to visit customers who need intensive clinical support Be responsible for the working with assigned accounts and team within the assigned territory, including direction, motivation and development of clinical plans, targets, strategies and the removal of obstacles to success such as assisting dental professionals in end to end understanding of the Invisalign and Invisalign Go process; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff Collaborate and work closely with co-colleagues to develop a high-performance team Provide Product and Clinical Training and knowledge to assigned accounts. Provide appropriate training and field coaching as required to all team members, distributors and all external customers. Provide continuous education to staff especially sales and marketing team and training when there is new product launch; Keep abreast of what competitors are doing; and update Marketing Manager of market intelligence and pulses in the market. Be responsible for all quality updates records and customer product feedback for assigned territory. Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business Plan and arrange clinical events that are suitable for the market and coordinate on education pathway Provide treatment planning guidance for customers Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling Be responsible for other related clinical projects assigned by the company Provide all appropriate reporting to Singapore Clinical Support Manager and South East Asia Associate Director, Clinical Support including feedback from customers on a weekly and monthly report In this role, you’ll need … Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery. With 2 years of working experience, of which 1 year of experience in a corporate environment Candidates with good technical knowledge and experience in the dental are encouraged to apply Experience in training dentists/orthodontists Proficient in English Effective communication and presentation skill Provide support to audit processes and quality management system as required Some outside hours in evenings and weekends, and travelling may be required from time to time
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