Senior Executive/Assistant Manager, Sales Conduct Compliance
3 months ago
Description
At Manulife, we are committed to providing quality advice to our customers through our representatives. In this role, you will assist the Team Lead of Sales Conduct Compliance and work closely with the TL to support the Sales Conduct Compliance work plan.
Your responsibilities include:
1. Balanced Scorecard Audits (BSC) Reviewer/Checker
Conduct documentation reviews for all assigned representatives based on the non sales KPIS in the Balanced Scorecard Framework. Ensure the timely completion of all assigned representatives' BSC audits by the end of the quarter. Conduct client surveys through phone calls for all the sampled cases for BSC Framework. Ensure timely follow up on lapses or issues uncovered during the documentation review or client surveys. Conduct sharing sessions on BSC to new representatives of Manulife during the monthly Fast Track training. Perform QC checks on the documentation reviews done by the reviewers and provide coaching to the reviewers every quarter.2. Replacement of Policies Appeal (ROP)
Review and come to a decision on approving the Replacement of Policies appeals by our partners in various distribution channels. Responsible for the daily ROP appeal reviews and escalate any trends of misconduct to the team lead for further investigation. Provide support and advice to representatives in the area of ROP whenever required. Provide support and trend analysis to the management when it is required.3. Mystery Shopping Exercise (MSE)
Liaise with MSE Vendors on Mystery Shopping Exercises. Review MSE findings and provide feedback to vendors Assess MSE findings for BSC infractions Prepare infractions report and notifications to Agency Force via emails.4. Any other responsibilities
Work closely with the Sales Conduct Team and support the team in any other areas as assigned by the Team Lead of Sales Conduct Compliance.What we are looking for
Diploma/Degree At least 3-4 years’ experience in the life insurance industry Compliance (Preferably in BSC or T&C) Candidates who have more experience can be considered for a more senior role. Good communication skills Good writing skills Ability to prioritize, organize, and work on multiple tasks simultaneously Solid analytical and problem-solving skills. Detail oriented and solution focused.Good to have:
Diploma in ComplianceAbout Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
-
Singapur, Singapore Manulife Full timeJob Description At Manulife, we are committed to providing quality advice to our customers through our representatives. In this role, you will assist the Team Lead of Sales Conduct Compliance and work closely with the TL to support the Sales Conduct Compliance work plan. Your responsibilities include: 1. Balanced Scorecard Audits (BSC)...
-
Deputy Team Lead, Sales Conduct Compliance
3 months ago
Singapur, Singapore Company 14 - Manulife (Singapore) Pte. Ltd. Full timeDescription The role will report to the Sales Conduct Compliance (SCC) Team lead and work closely with the Head of Distribution Compliance, the Chief Compliance Officers of MLS and MFA, Chief Legal and Compliance Officer and various business stakeholders within Manulife. This individual will assist the Team Lead to manage the Balanced Scorecard...
-
Deputy Team Lead, Sales Conduct Compliance
3 months ago
Singapur, Singapore Manulife Full timeJob Description The role will report to the Sales Conduct Compliance (SCC) Team lead and work closely with the Head of Distribution Compliance, the Chief Compliance Officers of MLS and MFA, Chief Legal and Compliance Officer and various business stakeholders within Manulife. This individual will assist the Team Lead to manage the Balanced Scorecard...
-
Technical Sales
1 month ago
Singapur, Singapore Link Compliance Full timeThe Position : The Technical Sales Representative is responsible for developing relationships with customers and growing accounts in his/her assigned territory by promoting and selling the company's products (Cleansrooms, Disinfectants & Sporicides) and services to businesses and distributors. The individual will manage significant accounts and...
-
Singapur, Singapore Company 14 - Manulife (Singapore) Pte. Ltd. Full timeAbout the RoleThe Deputy Team Lead, Sales Conduct Compliance will report to the Sales Conduct Compliance Team Lead and work closely with the Head of Distribution Compliance, the Chief Compliance Officers of MLS and MFA, Chief Legal and Compliance Officer, and various business stakeholders within Company 14 - Manulife (Singapore) Pte. Ltd. This individual...
-
Singapur, Singapore Manulife Full timeJob SummaryThe Deputy Team Lead, Sales Conduct Compliance will report to the Sales Conduct Compliance Team Lead and work closely with the Head of Distribution Compliance, the Chief Compliance Officers of MLS and MFA, Chief Legal and Compliance Officer, and various business stakeholders within Manulife. This individual will assist the Team Lead to manage the...
-
Area Sales Manager
3 months ago
Singapur, Singapore Link Compliance Full timeJob Responsibilities: Collaborate directly with End-users, OEMs, and Channel Partners, spearheading our aftermarket business growth.Coordinate sales activities through selected channel partners in the territory.Enhance customer relationships at all levels, contributing to company growth.Deliver booking targets & growth strategies, managing bookings...
-
Senior Executive, Monitoring and Compliance
5 days ago
Singapur, Singapore Company 14 - Manulife (Singapore) Pte. Ltd. Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Executive, Monitoring and Compliance to join our team at Company 14 - Manulife (Singapore) Pte. Ltd. This is a key role that will play a critical part in ensuring the highest standards of compliance and monitoring across our organization.Key ResponsibilitiesPlan and implement the...
-
Regional Sales Manager
4 weeks ago
Singapur, Singapore Keller Executive Search Full timeJoin our clients team as a Regional Sales Manager and take your sales career to new heights!As a Regional Sales Manager, you will play a vital role in driving business growth and expanding our client's customer base. You will be responsible for developing and maintaining strong relationships with key accounts, identifying new business opportunities, and...
-
Compliance Manager
3 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionResponsibilities: We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the...
-
Store Manager
3 months ago
Singapur, Singapore Link Compliance Full timeOur client is a luxury fashion brand in particular as well as ready-to-wear, bags, and other accessoriesJob Responsibilities:Oversee retail store by managing staff, coordinating business activities, controlling inventory, handling operational processes and admin tasks in compliance with company guidelines and proceduresConduct continuous sales assessments,...
-
Compliance Manager
3 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeResponsibilities: We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s...
-
Store Manager
2 weeks ago
Singapur, Singapore Link Compliance Full timeOur client is a luxury fashion brand in particular as well as ready-to-wear, bags, and other accessoriesWorking Location: MBS SingaporeReporting Line : Area Manager (Singapore + Malaysia)JOB PURPOSE To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it. To own the employee experience, driving...
-
Regional Head of Conduct Compliance Director
3 days ago
Singapur, Singapore ING Full timeAbout ING Wholesale Banking in SingaporeING Wholesale Banking in Singapore is a leading financial institution with a strong presence in the Asia Pacific region. With over 300 financial experts, we are the largest wholesale banking branch in Asia. Our team is dedicated to providing innovative solutions to our clients, and we are committed to excellence in all...
-
Senior Compliance Associate
2 months ago
Singapur, Singapore Barings Full timeAt Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.We thank...
-
Compliance Associate
2 days ago
Singapur, Singapore Barings Full timeAt Barings, we are committed to fostering a culture of integrity and excellence. We recognize the importance of compliance in our business and are seeking a highly skilled and experienced Compliance Associate to join our team.The ideal candidate will have a strong understanding of regulatory requirements and a proven track record of ensuring compliance with...
-
Head of Regulatory Strategy and Conduct
2 days ago
Singapur, Singapore Company 14 - Manulife (Singapore) Pte. Ltd. Full timeAbout Company 14 - Manulife (Singapore) Pte. Ltd.Company 14 - Manulife (Singapore) Pte. Ltd. is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock...
-
Senior Manager, Group Compliance
3 months ago
Singapur, Singapore FWD Life Insurance Corporation Full timeAbout FWD Group FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to...
-
Manager, Compliance
3 months ago
Singapur, Singapore Phillip Securities Full timeManager, Compliance Responsibilities: We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending...
-
Regulatory Compliance Projects Coordinator
5 days ago
Singapur, Singapore Scotiabank Full timeJob SummaryThis role supports the Manager, Regulatory Change Management & Compliance Projects APAC within APAC Central Compliance, and APAC Compliance in delivering the compliance program for the GBM&T businesses in Asia Pacific.Key ResponsibilitiesUndertake coordination for the Regulatory Library Management remediation project for APAC Compliance.Assist...