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Assistant Manager

2 months ago


Singapur, Singapore People Profilers Full time

Responsibilities

  • Stay updated on market trends to drive innovation and enhance service delivery.
  • Collaborate with internal and external stakeholders to optimize resources and achieve company goals.
  • Develop and implement strategies to improve renewal retention and diversify revenue streams.
  • Lead and manage teams to meet KPIs, focusing on digital transformation and customer-centric approaches.
  • Supervise daily operations of frontend, backend, and retention teams, ensuring SLAs and TATs are met.
  • Manage team workloads, allocate assignments, and foster the professional development of team members.
  • Act as the primary point of contact for escalations affecting customers and internal stakeholders.
  • Evaluate and streamline processes to enhance efficiency and reduce redundancy through technology.
  • Ensure compliance with industry standards and regulatory policies. Prepare monthly and ad-hoc reports for management.

Requirements

  • Bachelors degree in Business Management or a related field; Proficient in Microsoft Office suite
  • Minimum of 5 years of experience in motor insurance, along with a CGI certification.
  • Strong leadership capabilities with excellent people management skills.
  • Proven ability to multitask effectively in a team setting while also working independently.
  • Skilled in resolving complex problems under tight deadlines.
  • Excellent negotiation, interpersonal, and communication skills.
  • Strong analytical abilities coupled with effective time management.
  • Detail-oriented, organized, and proactive in approach.
  • Ability to thrive in a fast-paced environment.
  • Alexandra, 5 days, office hours
  • Job Reference: L4W7Y977

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.