UX Researcher, Consumer Banking Group, Group Design
4 months ago
What you'll be doing
You will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality—where our customers live. You will keep asking, 'Why are we doing this again?'. And not be satisfied with the answer, 'If we build it, they will come.
Here's what your week might look like
Not everything has to be tested. You will identify when research is required and when best practices are the way to go. And you will help us communicate that to our stakeholders. You'll lead a team to do the groundwork: qualitative and quantitative research. We've done some interesting stuff: diary study (we got people to log all their payments and write about each), Ethnography (observe how small merchants are coping with digital payments) and others. In short, we love to experiment and hope you will join in. You'll guide the team to create sharp and concise reports full of actionable findings. Your reports will be things of beauty that will inspire your colleagues to truly start seeing through the eyes of our customers. You'll build a strong community of practice around iterative research and design to support upcoming and ongoing projects and initiatives. UX is a pretty established discipline here at DBS (thanks to one person especially), but we can always use help to evangelise the importance of good UX Research, and how, just because it has the word 'research' in it, it doesn't take monthsHere are the experience and skills we'd love you to have
You have 6-8 years of relevant experience. You have experience leading research teams and working closely with designers. You've had hands-on involvement with an end-to-end research process. You have a working knowledge of qualitative and quantitative data analyses, usability testing, eye tracking, card sorting, survey evaluation, A/B and multivariate testing and heuristic evaluations. You can filter out noise to uncover actionable insights. In our experience, people who are organised, methodical and analytical are very good at this. You are an eloquent public speaker and an accomplished report-writer. You are an empathic human being with interest in psychology, anthropology, human-computer interaction, cognitive science and business.Bonus points
You have a passion for Research Ops You have experience in the fintech industry. You've been a designer yourself (or have some design experience). We find that it really helps when working with designers. You are a 'best practice junkie' and have a treasure trove of usability research around the best design pattern to use. You're kind of a behavioural science geek.Your team and career
You will belong to two families: the CBG UX Design team and Research & Insights team. You will report to a research manager, and work very closely with people from Research & Insights. You will own user research for key consumer products.
About DBS
DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Greater China, Southeast Asia and South Asia.
We were named the Best Bank in the World by Global Finance in August 2018—the first Singapore and Asian bank to receive this honour.
We want our customers to Live more, Bank less. And we want to make banking invisible.
Every day, there’s a lot more to explore, experience and enjoy—and a lot less time to do it in. That’s why we’ve created banking that’s fast, natural, effortless. Banking that’s with you wherever life takes you, instead of taking you away from life. So you can enjoy a lot more life, with a lot less bank.
About the design team
Hi, we are the DBS user experience design team
We create digital products that deserve to be built because they solve real problems in an impactful way with empathy.
How we design
We go beyond numbers
Every dollar means something. No one actually wants money. We want what it can give us. So we acknowledge that money is not really about money. We inject emotion into our products to go from transactional to magical.
We have one profound idea
Because ambiguity is the enemy of good user experience. What is our unique value proposition? Would adding another feature dilute the idea or make it stronger?
Connect with us
-
Singapur, Singapore DBS Bank Full timeAbout the RoleWe are seeking a highly skilled Senior UX Researcher to join our Consumer Banking Group, Group Design team. As a key member of our team, you will be responsible for leading user research initiatives to inform the design of our digital products and services.Key ResponsibilitiesLead user research projects to identify business opportunities and...
-
Product Designer
3 weeks ago
Singapur, Singapore DBS Bank Full timeAbout DBS BankDBS Bank is a leading financial institution in Asia, dedicated to helping our customers achieve their financial goals and aspirations. As a market leader in consumer banking, we offer a wide range of products and services to cater to the diverse needs of our customers.About the RoleWe are seeking a highly skilled Product Designer to join our...
-
Product Designer
2 weeks ago
Singapur, Singapore DBS Bank Full timeAbout the RoleWe are seeking a highly skilled Product Designer to join our Consumer Banking Group. As a Product Designer, you will be responsible for designing and developing digital products that meet the needs of our customers.Key ResponsibilitiesCollaborate with our research team to understand business goals and redefine problem statementsWork with...
-
Singapur, Singapore DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
-
Singapur, Singapore DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...
-
UX Researcher, APAC
1 week ago
Singapur, Singapore IG Group Full timeAbout the RoleWe are seeking a highly skilled UX Researcher to join our team in the Asia Pacific region. As a UX Researcher, you will play a key role in understanding our clients' needs and developing innovative solutions to meet their requirements.Key ResponsibilitiesConduct user research to gather insights and inform product developmentWork closely with...
-
UX Researcher, APAC
1 week ago
Singapur, Singapore IG Group Full timeJob Description At IG we’re in the business of building market leading trading products. To make sure we do just that, we strive to understand our client’s needs, turn these into actionable insights and work with our talented product specialists to turn them into digital gold – and this is what you’ll help us to achieve! So, who are we? ...
-
Singapur, Singapore DBS Bank Full timeJob Title: Head of Engineering, Group Consumer Banking TechnologyAbout the RoleWe are seeking an experienced engineering leader to join our team as Head of Engineering for Group Consumer Banking Technology. As a key member of our leadership team, you will be responsible for building and leading a high-performing engineering organization that delivers...
-
Data Analyst
2 weeks ago
Singapur, Singapore DBS Bank Full timeAbout the RoleAs a key member of the DBS Consumer Banking Group, you will play a crucial role in driving business growth and customer engagement through data-driven insights and campaign optimization. With a strong analytical mindset and expertise in business intelligence tools, you will design and execute campaigns that deliver high accuracy and timely...
-
Singapur, Singapore SMBC Group Full time**Job Summary** The SMBC Group is seeking a highly motivated and experienced professional to join our Sustainability Solutions Group as an AVP, Sustainability Solutions Group, Corporate Banking. In this role, you will play a key part in driving the growth of our sustainable finance business in the APAC region. **Key Responsibilities** Develop and implement...
-
Singapur, Singapore DBS Bank Full timeJob Title: Senior Java Developer, Consumer Banking Group TechnologyAbout the RoleWe are seeking a highly skilled Senior Java Developer to join our Consumer Banking Group Technology team. As a key member of our team, you will be responsible for developing cutting-edge enterprise applications using Java and Springboot.Key ResponsibilitiesDesign and develop...
-
UI/UX Designer
3 months ago
Singapur, Singapore Krisvconsulting Services Pte Ltd Full timeResponsibilities: Conduct user research, interviews, and testing to understand user needs and behaviors. Develop wireframes, task flows, and prototypes based on user needs and product specifications. Collaborate closely with Product Owners, Developers, and End Users to create intuitive and user-friendly software interfaces. Perform concept and usability...
-
Singapur, Singapore DBS Bank Full timeJob SummaryThis is a challenging role that requires a skilled software developer to join our team in Consumer Banking Group Technology. As a Senior Software Engineer, you will be responsible for designing, developing, and maintaining cutting-edge enterprise applications that provide a lifetime integrated financial experience to customers.Key...
-
AVP/ Senior Associate, Digital Product Manager
4 months ago
Singapur, Singapore DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...
-
AVP, Digital Product Delivery Lead
4 months ago
Singapur, Singapore DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...
-
Singapur, Singapore DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
-
Singapur, Singapore DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...
-
Singapur, Singapore 3M Full timeJob Description:3M is seeking a seasoned Consumer Insights Manager to join our APAC Marketing Centre, Consumer Business Group. As a key member of the function, you will be responsible for planning and managing consumer research to deliver insights-based direction to the business for operational execution and strategic planning for key consumer brands.Key...
-
Machine Learning Engineer
2 weeks ago
Singapur, Singapore DBS Bank Full timeAbout the RoleWe are seeking a highly skilled Machine Learning Engineer to join our Consumer Banking Group Technology team. As a key member of our team, you will be responsible for driving our journey towards becoming the most intelligent bank in the world.Key ResponsibilitiesCollaborate with business stakeholders to understand business problems and devise...
-
Singapur, Singapore DBS Bank Full timeAbout DBS BankDBS Bank is a leading financial institution in Asia, dedicated to helping our customers achieve their financial goals and aspirations. As a market leader in consumer banking, we offer a wide range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans.Job SummaryWe are seeking a highly...
