Product Technology Consultant

4 weeks ago

Singapur, Singapore Sabre Full time

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Product and Tech Consultant has deep product knowledge on airline distribution solutions and engages operational and technical staff (including leadership) within the accounts they service. As part of the Airline Distribution Commercial & Services team, PTCs have the technical, functional, and inter-personal skills to support customer engagement from initiation to execution for technical account management.

This individual is consistently aware of changes to existing customer’s operational structure and impact on technology requirements. He / She bridges the gap between the airline supply & demand side by understanding the agency requirements and mapping the airline distribution solutions set to deliver the best outcomes. Identifies opportunities to augment customer’s workflow with integration of Sabre products/services including preferred supplier efficiency solutions into customer’s tech environment to unlock more value for the customer and Sabre. Persuades the customer to adopt relevant Sabre Distribution Products and relevant enhancements that unlock value for the Airline, the Agency and Sabre. Consistently and meticulously manages the product footprint, API scans and utilization of Sabre Solutions.

Manages a portfolio of airline customers and supports the resolution of issue escalation and sale of strategic airline distribution products in order to drive Sabre adoption in the Asia Pacific region.

Role and Responsibilities

Stay up to date on Sabre tech and drive Sabre’s airline distribution tech solutions to improve our position in the industry

Actively seeks information and learns, to ensure that at any point he/she up to date Sabre’s product strategy

Maintains thorough knowledge and understanding of Sabre’s core product platform and ancillary solution

Maintains a broad understanding of technology concepts, industry trends and disrupters relevant to our business including NDC.

Tracks solution gaps / Jiras to escalate where necessary in order to drive timely resolution of issues.

Create business cases to justify prioritization of resources or investment for the airline distribution needs in Asia Pacific

Maintains up to date knowledge on Sabre APIs and sunset plans.

Customer relationship

Be the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business case

Maintains a very close working relationship with customer’s key stakeholders

Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc.

Proactively introduces Sabre products/solutions including Sabre APIs to optimize workflow, drive efficiency and further stickiness

Prepare and conduct regular customer reviews

Promote awareness and encourage adoption of new released functionalities and related benefit to customers’ business

Review product adoption and opportunities to optimize usage

Manages customer perception by focusing the customer success and benefits of adopting Sabre technology

Duty of care

Manage customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.

Proactively shares Airline Distribution SANs (Sabre Advance Notifications) to Agency and drive implementation/ adoption mitigate adverse operational impact

Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenge.

EXPERIENCE: Minimum 8 years global travel agency industry experience. Deep knowledge of travel agency processes and operational standards and how Sabre products and services support efficient agency marketing and operations. Good understanding of global GDS industry including competitive environment and business model. Experienced in connecting with a wide variety of audiences within and outside of Sabre and customer presentations/ Demos.


• Deep knowledge of GDS systems and Sabre GDS Products

• Basic understanding of Sabre APIs and its applications.

• Experienced in customers presentation/ demos to upsell solutions
• Strong analytical skills and negotiation skills
• Excellent written and verbal communication skills
• Experienced with working in a matrix organization and leading solutions through virtual distributed team that may not report into the PTC
• Bachelor's degree or equivalent. Master's degree preferred 

• Minimum 8 years of global travel agency industry experience

• Training experience will be an added advantage

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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