IT Onsite Technician

1 month ago

Singapur, Singapore Hemmersbach Full time

Your skills

2-4 years of IT experience (or equivalent) -Good general understanding of IT principles such as Networks, Hardware and Domains -Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications -Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices -Provide onsite hand and eye support to Customer/OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment -To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary -To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner -To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient

Your Tasks

Operations & Technical Support (including B/F, Printers etc.)

The Desktop Support technician work at customer locations and will work closely with customer
team to provide the required services.

The Desktop Support Technician is a physical presence service to provide second line support at customer locations.

The Desktop Support Technician is responsible for performing tasks to agreed service levels as well as meeting customer satisfaction measures.

In addition the technician is also required to provide Hands and Eye support for Customer/OEM Subject matter experts in diagnosing and resolving incidents with regards to Network and Compute devices

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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