Regional Service Manager, Diagnostics Platform
1 month ago
Wondering what’s within the Diagnostics Platform and Danaher?
Take a closer look.
The family of Diagnostics companies at Danaher work with conviction that every moment matters and realize that behind every test is a patient, waiting for an answer that could change their life. Our 23,000 team members, across 6 operating companies globally, proudly push the boundaries of what’s possible in safeguarding patient health and improving diagnostic confidence. We develop tools and technologies that set the standard for innovation and impact wherever health care happens—from a family physician’s office to leading trauma hospitals and laboratories. Our teams collaborate in an inclusive environment as we connect our people, processes, and expertise, focused on the world’s biggest health challenges such as cardiac disease, infectious disease, and cancer. At the Diagnostics platform at Danaher, you’ll thrive and quickly see the impact of your contribution.
Join us in working at the pace of change to improve patient lives
The Regional Service Manager, Singapore role will be the lead member of the Singapore Diagnostics (Dx) Customer Care team leading the local implementation of support deliverables, policy, operational controls and change management with direct associates and internal stakeholders. Reporting to the Country GM, Dx Platform Singapore, this position has the direct ownership of managing Customer Care deliverables and direct associates for the Commercial Customer Care business (Non HBDC) in Singapore. This position will manage direct associates from 3 Danaher Operating companies – Cepheid, Leica, and Radiometer.
This job will require approximately 10 - 15% travel for effective execution of projects and management of direct associates within the country and associated region and will be located in Singapore.
In this role, you will have the opportunity to:
Manage key strategic initiatives, track project milestones and deliverable adherence; enhance customer satisfaction through daily management of service operations and through field visits; use continuous Lean, Six Sigma Principles and problem-solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations. Work with regional business managers and external partners to identify key service products required by customers and encouraging growth; manage direct field teams for assigned area including hiring, training, Performance management, compliance and activity oversight; manage partners and distributors related to providing value to the service deliverables for the country; manage support associates to well established monthly and quarterly Metrics and KPIs Work closely with the commercial teams on business initiatives, growth and strategic initiatives; with Matrixed dotted line Operating company field service management related to the three companies mentioned above; with Matrixed Technical support, Coordination and Commercial Operations to manage all Case creation and support structures. Own full expenses related to the assigned country and manage logistical processes for both incoming and reverse logistics.The essential requirements of the job include:
Bachelor’s degree with 5-10 years of related work experience or master’s degree in field with 5+ years of related work experience. Extensive experience managing and leading technology or healthcare distribution partners in Southeast Asia; specifically, Singapore. Strong people & Partner management experience. Ability to develop relationships, across organizations while demonstrating humility and geopolitical awareness. Excellent English communicator via phone, email, PowerPoint and face-to-face. In-depth experience with Microsoft Office required. Experience with Salesforce.com, SAP, Microsoft Tools and similar applications In depth experience with monthly and quarterly business review structures and processes.It would be a plus if you also possess previous experience in:
Project Management and/or Commercial experience Customer service organizations DBS operational principlesWe offer a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
#LI-VK2
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
We have other current jobs related to this field that you can find below
-
Singapur, Singapore Cepheid Full timeWondering what’s within the Diagnostics Platform and Danaher? Take a closer look. The family of Diagnostics companies at Danaher work with conviction that every moment matters and realize that behind every test is a patient, waiting for an answer that could change their life. Our 23,000 team members, across 6 operating companies globally, proudly...
-
VP & GM – Danaher Diagnostics, SE Asia
1 week ago
Singapur, Singapore Cepheid Full timeWondering what’s within the Diagnostics Platform and Danaher? Take a closer look. The family of Diagnostics companies at Danaher work with conviction that every moment matters and realize that behind every test is a patient, waiting for an answer that could change their life. Our 23,000 team members, across 6 operating companies globally, proudly...
-
Area Field Service Manager
4 weeks ago
Singapur, Singapore Abbott Full timeAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. Primary Function: The Area Field...
-
Anatomical Pathologist
2 weeks ago
Singapur, Singapore Innoquest Diagnostics Full timeApplications are invited from suitably qualified Anatomical Pathologists for a permanent full time position at Innoquest Diagnostics Pte Ltd. The successful applicant will be required to provide high quality histopathology, frozen section and cytology services for clinicians at the medical centers and hospitals serviced by Innoquest Diagnostics Pte Ltd in...
-
Anatomical Pathologist
2 months ago
Singapur, Singapore Innoquest Diagnostics Full timeApplications are invited from suitably qualified Anatomical Pathologists for a permanent full time position at Innoquest Diagnostics Pte Ltd. The successful applicant will be required to provide high quality histopathology, frozen section and cytology services for clinicians at the medical centers and hospitals serviced by Innoquest Diagnostics Pte Ltd in...
-
Diagnostic Technical Specialist
4 weeks ago
Singapur, Singapore Wearnes Automotive Pte Ltd Full timeResponsibilities Perform diagnostic repairs Provide guidance to technicians on proper techniques in car troubleshooting Review diagnostic test results Requirements Minimum NTC 2/NITEC in MVM or equivalent with 2 years of relevant experience in car servicing Team player with high level of initiative and drive Possess a valid Class 3 driving licence
-
APAC Laboratory Design Manager
4 weeks ago
Singapur, Singapore Abbott Full timeAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. Primary Overview: Drive market...
-
Singapur, Singapore National University Health System Pte. Ltd. Full timePatient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient's service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.Job Responsibilities:Responsible for reception...
-
Enterprise Account Manager
1 month ago
Singapur, Singapore Abbott Full timeThe Opportunity : You will be responsible for forging deep and trusted relationships with our largest customers at the most senior levels. By leading a targeted cross-functional team, you will gain an understanding of our customers’ key business and network needs and challenges and then create & provide solutions to enhance their operations to...
-
Marketing Manager
1 month ago
Singapur, Singapore Abbott Full timeAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. Primary Function: The Marketing...
-
Singapur, Singapore JPMorgan Chase & Co. Full timeJoin us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies. As a Technology Support Director in Employee Platforms, Technology Employee Support Services(TESS), you will lead teams ensuring the operational stability, availability, and...
-
Singapur, Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeRoles & ResponsibilitiesPatient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.Job Responsibilities: ...
-
Senior/Radiographer, NUHS Diagnostics(2507)
2 weeks ago
Singapur, Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeRoles & ResponsibilitiesRadiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.Job Responsibilities:• Perform general radiographic...
-
Area Marketing Manager
1 month ago
Singapur, Singapore Abbott Full timeAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than...
-
Regional Supply Chain Excellence Senior Analyst
4 weeks ago
Singapur, Singapore Abbott Full timeJOB PURPOSE & KEY RESPONSIBILITIES: The primary role of the Regional Supply Chain Excellence Senior Analyst is to manage the consolidation and reporting of supply chain KPIs for the APAC region and support continuous improvement in supply chain performance through the implementation and maintenance of standardized processes, planning best practices, root...
-
Regional Trade Compliance Manager
1 month ago
Singapur, Singapore Bio-Rad Full timeThe Regional Trade Compliance Manager is responsible for ensuring the import or export of products and materials complies with the regulations within a region. This includes assisting in the deployment of regional and/or localized trade compliance procedures and guidelines that will assure compliance with import and export regulations, executing audit and...
-
Regional Cargo Services Manager
4 weeks ago
Singapur, Singapore Cathay Pacific Airways Limited Full timeCompany Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for...
-
Regional Trade Compliance Manager
2 weeks ago
Singapur, Singapore Bio-Rad Laboratories, Inc. Full timeThe Regional Trade Compliance Manager is responsible for ensuring the import or export of products and materials complies with the regulations within a region. This includes assisting in the deployment of regional and/or localized trade compliance procedures and guidelines that will assure compliance with import and export regulations, executing audit and...
-
Regional Trade Compliance Manager
4 weeks ago
Singapur, Singapore Bio-Rad Laboratories, Inc. Full timeThe Regional Trade Compliance Manager is responsible for ensuring the import or export of products and materials complies with the regulations within a region. This includes assisting in the deployment of regional and/or localized trade compliance procedures and guidelines that will assure compliance with import and export regulations, executing audit and...
-
Regional Trade Compliance Manager
1 month ago
Singapur, Singapore Bio-Rad Full timeOverview The Regional Trade Compliance Manager is responsible for ensuring the import or export of products and materials complies with the regulations within a region. This includes assisting in the deployment of regional and/or localized trade compliance procedures and guidelines that will assure compliance with import and export regulations,...
