APAC Technology Support Director, Employee Platforms

7 months ago

Singapur, Singapore JPMorgan Chase & Co. Full time

Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies.

As a Technology Support Director in Employee Platforms, Technology Employee Support Services(TESS), you will lead teams ensuring the operational stability, availability, and performance of our production services. Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement.

Job responsibilities

Directly manage multiple areas with strategic and transactional focus to enable technology support teams to deliver end-to-end application or infrastructure service delivery for the successful business operations of the firm Develop and oversee policies and procedures to ensure operational stability and availability Develop and oversee monitoring of production environments for anomalies, address issues, and lead evolution utilizing standard observability tools Ensure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process until service is restored Oversee incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Work with the team to handle day to day issues including Employee Technology Issues, daily health checks of applications and processes, working closely with End users, Development staff and Support teams, to prioritize and resolve tickets or provide work around. Liaison with the Global Technology Help Organization to streamline communication and collaboration with the Region Manage the Risk Exposure and Technology Compliance for TESS in Region Liaison with Employee Platforms Technology Product Lines to ensure Product Compliance with local and regional regulations. Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives. Own Regional incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.

Required qualifications, capabilities, and skills

Bachelor’s Degree in Computer Science or related disciplines 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Deep understanding of the APAC Financial Industry including Local and Regional regulations. Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Proficient in observability and monitoring tools and techniques Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers. Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly. Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting Demonstrated experience with public cloud Understanding of AI, Data Analytics tools and models

  • Director, Benefits APAC

    6 months ago

    Singapur, Singapore Pfizer Full time

    Director Benefits APAC ROLE SUMMARY We are a leading multinational corporation operating globally, with a strong presence in the Asia Pacific region (APAC). As part of our commitment to attracting and retaining top talent, we are seeking a highly experienced International Benefits professional to oversee our APAC market and support local leadership in...

  • Director, iTero Operations, APAC

    7 months ago

    Singapur, Singapore Align Technology Full time

    About this opportunity The Director, Operations APAC is responsible for the management and operation of multiple functions (having direct and indirect reports) critical to the iTero business success across APAC region: Business Operations: all activities linked to business transactions post-sales (contract management for equipment and service, interface with...

  • Assoc Director

    2 months ago

    Singapur, Singapore Publicis Groupe Full time

    Job DescriptionJob Description: Assoc Director / Senior Manager, HR Data and Analytics APACDepartment: Human ResourcesLocation: APAC RegionReporting lines: Direct - Head of Compensation & Benefits and HR Operations APAC, Dotted – Chief Talent Officer APACJob Summary:The Assoc Director / Senior Manager, Data and Analytics (C&B and HR Operations) will have...

  • Director, Employee Relations

    8 months ago

    Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Engineering Director, APAC CHK

    6 months ago

    Singapur, Singapore Brenntag Full time

    Our team in Singapore currently has an opening for a Engineering Director, APAC CHK YOUR ROLE & RESPONSIBILITIES ProjectManagement Develop, Oversee and Manage overall APAC engineering projects’ budget, plan and schedule, through active engagement of internal and external stakeholders Proactively follow-thru engineering projects’...

  • Director, Platform Sales

    6 months ago

    Singapur, Singapore Cboe Global Markets, Inc. Full time

    Description Job Summary Cboe's Data & Access Solutions (DnA) business is seeking a highly motivated Sales Representative to drive revenue growth through the sale of DnA products including market data, risk & market analytics, execution platforms and index solutions to institutional clients, broker-dealers, hedge funds, retail brokers, market data...

  • Clinical Education Manager, Ortho Channel, APAC

    6 months ago

    Singapur, Singapore Align Technology Full time

    About this opportunity He/She will be responsible for designing and executing clinical education projects, managing the development of EdTech tools, developing education assets and events for product launches and delivering best-in-class education through various digital platforms as well as generating and analyzing education effectiveness data for continual...

  • HR Director APAC

    2 months ago

    Singapur, Singapore Yokohama TWS - Other Wheel Systems Full time

    About Us: We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our...

  • Finance Director APAC

    6 months ago

    Singapur, Singapore cellebrite Full time

    About The Position Company Overview: Cellebrite (Nasdaq: CLBT) is dedicated to empowering organizations worldwide to protect and save lives, expedite justice, and uphold privacy within communities. As a global leader in Digital Intelligence solutions for both public and private sectors, Cellebrite revolutionizes the handling of legally sanctioned...

  • Quality Assurance Manager, APAC

    6 months ago

    Singapur, Singapore Align Technology Full time

    About this opportunity The APAC Regulatory and Quality Assurance Department has a position in APAC for a Quality Assurance (QA) Manager to support the region Quality Management System. This role will lead, establish, maintain, coordinate and support APAC Quality Assurance in meeting Align’s Quality goals via an effective Quality Management System to ensure...

  • Director, Commercial, APAC

    4 weeks ago

    Singapur, Singapore Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud...

  • Director, Investment, APAC

    7 months ago

    Singapur, Singapore Wellington Management Full time

    About the Role The Position Our global investment platform is comprised of over 1000 investment professionals across seven investment functions (Hedge Funds, Private Investments, Investment Boutiques, Investment Research, Investment Science, Sustainability & Investment Strategy) in the Americas, EMEA and APAC regions. The team collectively...

  • Senior Manager, Executive

    7 months ago

    Singapur, Singapore Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Associate Director, PR

    2 months ago

    Singapur, Singapore PRecious Communications Pte. Ltd. Full time

    Join PRecious Communications as an Associate Director and Lead the Future of B2B Technology Communications in APAC! Are you ready to make your mark in an award-winning regional communications agency? At PRecious Communications, we’re on a mission to redefine what’s possible in the world of PR and strategic communications for the technology sector....

  • Senior Director, Technology

    6 months ago

    Singapur, Singapore Singtel Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...

  • Associate Director, Onboarding APAC

    7 months ago

    Singapur, Singapore Deel Full time

    Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.  The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...

  • APAC Head of Consumer Product Technology

    6 months ago

    Singapur, Singapore CHUBB Full time

    Purpose The APAC Head of Consumer Products Technology will work closely with the APAC Head of A&H, IPL and Distribution to define a technology strategy and related execution plans to support multiple cross-geography and cross-business line transformation programs.  The APAC Head of Consumer Products Technology will lead a team of Program/Project...

  • Regional HR Manager

    6 months ago

    Singapur, Singapore The LEGO Group Full time

    Job DescriptionAre you an agile and immersive Employee Relations professional; supporting policy design, advisory and investigations?Bring your captivating high energy to ensure fairness in the ecosystem, staying forefront with inclusive practices and initiating value-adding projects in a matrix organization!No relocation assistance is offered for this...

  • Regional HR Manager

    7 months ago

    Singapur, Singapore The LEGO Group Full time

    Job DescriptionAre you an agile and immersive Employee Relations professional; supporting policy design, advisory and investigations?Bring your captivating high energy to ensure fairness in the ecosystem, staying forefront with inclusive practices and initiating value-adding projects in a matrix organization!No relocation assistance is offered for this...

  • Planning Director, APAC CHK

    6 months ago

    Singapur, Singapore Brenntag Full time

    Our team in Singapore currently has an opening for a Planning Director, APAC CHK YOUR ROLE & RESPONSIBILITIES JOB FUNCTION Planning process owner in Asia Pacific region, tomanage demand planning, material planning, supply planning, S&OP; and leadAsia Pacific revenue (stock availability), cost (write-off management) and cashflow (inventory)...