Customer Insights Analyst

3 months ago


Singapur, Singapore Triton AI Pte Ltd Full time
  • Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements.
  • Manage and lead franchise brand ownership benefits programs and CRM activities.
  • Manage CRM functions and processes to engage current and future customers.
  • Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved.
  • Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment.
  • Follow up with low-scoring survey customers, working with stakeholders to resolve concerns.
  • Manage the customer database to introduce loyalty programs
  • Provide marketing support in terms of administration, customer service, and events

Requirements

  • Diploma in Business/Marketing or equivalent.
  • 1 to 3 years of experience in a customer-facing work environment, including managing IT administration, such as Salesforce.
  • Proficiency in Microsoft Office applications, particularly MS PowerPoint.
  • Singaporean only

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com

  • Reg No. R1875181
  • Triton AI Pte Ltd
  • License no. 21C0661

Benefits

  • Salary up to $4,300 with variable bonus
  • Working location: Queenstown
  • Experience in CRM is a MUST


  • Singapur, Singapore Procter & Gamble Full time

    Job Title: Customer Insights AnalystAbout the Company: Procter & Gamble is a renowned global organization recognized for its commitment to quality and innovation in consumer goods. With a wide array of trusted brands, we strive to meet the diverse needs of consumers across the globe. Our operations span approximately 70 countries, fostering an inclusive...


  • Singapur, Singapore Procter & Gamble Full time

    Job Title: Customer Insights AnalystAbout the Company: Procter & Gamble is a renowned global organization known for its commitment to delivering high-quality products and nurturing industry leaders. With a wide array of well-established brands, we strive to meet the diverse needs of consumers across the globe. Operating in around 70 countries, we emphasize...


  • Singapur, Singapore Procter & Gamble Full time

    Job Title: Customer Insights AnalystAbout the Company: Procter & Gamble is a renowned global organization dedicated to delivering trusted brands and cultivating top-tier business leaders within the industry. With a wide-ranging portfolio of internationally acclaimed brands, we are focused on providing quality products to consumers around the globe. Operating...


  • Singapur, Singapore Procter & Gamble Full time

    Job Title: Customer Insights AnalystAbout the Company: Procter & Gamble is a renowned global organization dedicated to producing trusted brands and nurturing exceptional business leaders in the market. With a diverse range of internationally acclaimed products, we are committed to delivering quality solutions to consumers around the globe. Operating in...


  • Singapur, Singapore Procter & Gamble Full time

    Job Title: Customer Insights AnalystAbout the Company: Our organization stands at the forefront of the industry, renowned for creating trusted brands and nurturing exceptional business leaders. With a broad array of globally recognized brands, we are dedicated to delivering quality products to consumers around the world. Operating in approximately 70...


  • Singapur, Singapore Marina Bay Sands Full time

    Job OverviewMarina Bay Sands is seeking a highly skilled Data Analyst/Analyst to join our Customer Analytics team. As a key member of our team, you will be responsible for developing and implementing advanced analytics solutions to drive business growth and customer insights.Key ResponsibilitiesLeverage customer data and analytics to acquire, develop, and...


  • Singapur, Singapore The LEGO Group Full time

    Business Insights Analyst Job DescriptionAbout the RoleWe are seeking a highly skilled Business Insights Analyst to join our LEGO Consumer & Shopper Engagement team. As a Business Insights Analyst, you will play a critical role in driving business decisions by providing actionable insights and recommendations.Key ResponsibilitiesConsumer Insights - Develop...


  • Singapur, Singapore The LEGO Group Full time

    Business Insights Analyst Job DescriptionAbout the RoleWe are seeking a highly skilled Business Insights Analyst to join our LEGO Consumer & Shopper Engagement team. As a Business Insights Analyst, you will play a critical role in driving business decisions by providing actionable insights and recommendations.Key ResponsibilitiesConsumer Insights - Develop...


  • Singapur, Singapore The LEGO Group Full time

    Business Insights Analyst Job DescriptionAbout the RoleWe are seeking a highly skilled Business Insights Analyst to join our LEGO Consumer & Shopper Engagement team. As a Business Insights Analyst, you will be responsible for driving communication of our consumers' voice through comprehensive surveys and contact analysis.Key ResponsibilitiesReview consumer...

  • Data Insights Analyst

    2 weeks ago


    Singapur, Singapore PSA Singapore Full time

    Job Title: Data Insights AnalystAbout the Role:We are seeking a highly skilled Data Insights Analyst to join our team at PSA Singapore. As a key member of our analytics team, you will play a critical role in extracting valuable insights from large datasets, driving informed decision-making, and contributing to the success of our port operations.Key...


  • Singapur, Singapore Singtel Full time

    Join a Dynamic Team at Singtel The Billing Insights Analyst plays a crucial role in uncovering valuable data insights that drive enhanced business performance. This position requires a solid understanding of Billing and Sales Commission processes and their connection to data analytics. The individual will be tasked with recognizing emerging analytic...

  • Data Insights Analyst

    4 months ago


    Singapur, Singapore PSA Singapore Full time

    Data Insights Analyst Job no: 493469 Work type: Permanent Categories: Infocomm Technology Job Summary: As an analyst specializing in Data Analytics at PSA, you will play an important role in extracting meaningful insights from extensive datasets, contributing to informed decision-making within port operations. Beyond data analysis, you...


  • Singapur, Singapore The LEGO Group Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Business Insights Analyst to join our team at The LEGO Group. As a Business Insights Analyst, you will be responsible for driving communication of our consumers' voice through the provision of comprehensive surveys and contact analysis.Key ResponsibilitiesReview consumer survey data, including...


  • Singapur, Singapore The LEGO Group Full time

    Job DescriptionDo you have a knack for turning numbers into action? We are looking for a Business Insights Analyst who prides themselves on being the voice behind the numbers! Join us to define and drive positive changes to help us remain at the front edge of consumer engagement through an interconnected ecosystem of touchpoints! No relocation assistance...

  • Business Analyst

    2 weeks ago


    Singapur, Singapore Telenor Full time

    About the RoleWe are seeking a highly analytical Business Analyst to join our Performance team at Telenor Group. As a key member of our global procurement function, you will play a critical role in driving business performance through data-driven insights.Key ResponsibilitiesConduct in-depth analysis of financial performance, identifying key trends,...


  • Singapur, Singapore Helius Full time

    About the Role:We are seeking a skilled Digital Insights Analyst to join our team at Helius. As a key member of our data scientist team, you will play a crucial role in driving the strategic direction of our digital business.Key Responsibilities:Monitor and interpret click path and purchase data to identify trends and provide actionable recommendations to...


  • Singapur, Singapore Maker Lab Full time

    {"Role": "Social Media Measurement Analyst", "Responsibilities": ["Monitor and analyze social media trends using Brandwatch, Sprinklr, NewsWhip, and Tubular", "Collaborate with agency teams to monitor social trends and insights", "Produce clear insights and action items for product teams through daily reports", "Translate complex analytics into actionable...


  • Singapur, Singapore Helius Full time

    About the Role:We are seeking a highly skilled Digital Insights Analyst to join our team at Helius. As a key member of our data scientist team, you will play a crucial role in delivering digital analytics and insights that drive business growth.Key Responsibilities:Consolidate, investigate, and analyze digital usage analytics to identify trends and create...

  • Data Insights Analyst

    3 weeks ago


    Singapur, Singapore PSA Singapore Full time

    About the Role:We are seeking a highly skilled Data Insights Analyst to join our team at PSA Singapore. As a key member of our analytics team, you will play a critical role in extracting meaningful insights from extensive datasets, contributing to informed decision-making within port operations.Key Responsibilities:Data Analysis:Conduct in-depth analysis of...


  • Singapur, Singapore Riot Games Full time

    As Analysts at Riot, we build analyses that help Rioters to make difficult decisions. We are part of an interdisciplinary team that works with Rioters from other disciplines (i.e. - designers, artists, engineers, producers) to conduct studies and analyses that will inform the features, systems, and experiences of our products. As Insight Analyst on Wild...