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TikTok Shop
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Singapur, Singapore TikTok Full timeAbout the team TikTok Shop's Governance & Experience (GNE) team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our merchants, creators and community. Our mission is to provide world-class service and experience for customers, sellers and creators. As a Global Response Operations Manager...
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TikTok Shop Creator Manager
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Singapur, Singapore TikTok Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our Creator Team as a Shop - Top Creator & Celebrity Manager. In this role, you will be responsible for driving the growth of TikTok Shop by working closely with top creators and celebrities in Singapore.Key ResponsibilitiesCreator Relationship Management: Cultivate and...
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TikTok Shop
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TikTok Shop
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Product Manager
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Singapur, Singapore TikTok Full timeAbout the team TikTok Shop's Governance is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. Risk detection abilities, fairness and healthiness of the E-Commerce ecosystem, content and commodity quality are what we thrive to improve. We value user satisfaction and work on...
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TikTok Shop
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Singapur, Singapore TikTok Full timeAbout the team Special Project will drive the growth of TikTok Shop by working closely across all the department, responsible in delivering impact on the growth of merchants, users and content producers to succeed on platform, as well as delivering the best customer experience by providing the best service. Responsibilities- Allocate and monitor the budget...
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TikTok Shop
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Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
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Singapur, Singapore TikTok Full timeAbout the RoleThe Compliance Manager will be responsible for driving compliance reviews, building compliance business strategies, and roadmaps for TikTok Shop. They will support XFN teams in establishing compliance solutions and assist management in understanding risk levels and making decisions on mitigation plans.Key ResponsibilitiesDevelop a deep...
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Shop Compliance Manager
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Singapur, Singapore TikTok Full time**About the Team** The Compliance Manager of E-commerce will drive the compliance review, build compliance business strategy and roadmap for TikTok Shop, support the cross-functional teams to establish compliance solutions and assist management to fully understand risk level and make decisions on actionable mitigation plans. **Key Responsibilities:** 1....
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TikTok Shop
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Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
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TikTok Shop
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Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
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Shop Compliance Manager Singapore
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Singapur, Singapore TikTok Full timeAbout the RoleThe Compliance Manager will drive the compliance review, build a compliance business strategy and roadmap for TikTok Shop, and support the XFN teams to establish compliance solutions. This role will assist management in fully understanding risk levels and making decisions on actionable mitigation plans.Key ResponsibilitiesDrive compliance...
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TikTok Shop
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Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
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TikTok Shop
4 months ago
Singapur, Singapore TikTok Full timeAbout the team Creator Team will drive the growth of TikTok Shop by working closely with the creators. In this role, you are required to acquire and manage top creator/ celebrity within Singapore. Responsibilities- Creator Relationship Management: Cultivate and maintain strong relationships with our top TikTok E-commerce creators and celebrities. Serve as...
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Shop Compliance Manager Singapore
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Singapur, Singapore TikTok Full timeAbout the RoleThe Compliance Manager will drive the compliance review, build compliance business strategy and roadmap for TikTok Shop, support the XFN teams to establish compliance solutions and assist management to fully understand risk level and make decisions on actionable mitigation plans.Key ResponsibilitiesResponsible for a deep understanding of the...
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Shop Operations Manager
1 week ago
Singapur, Singapore TikTok Full timeAbout the TeamTikTok's Governance & Experience (GNE) team is a global team responsible for ensuring a safe, welcoming, and enjoyable experience for our merchants, creators, and community.Our mission is to provide world-class service and experience for customers, sellers, and creators.Job SummaryWe are seeking a skilled Global Response Operations Manager to...
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TikTok Shop
3 months ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
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Frontend Developer for Global E-commerce
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Data scientist
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Singapur, Singapore TikTok Full timeAbout the team Governance and Experience(GNE) Data Scientist works closely with the GNE Algo&Ops teams in each region, is aiming to support the GNE team to make TikTok shop a safe and trustworthy platform for customers, sellers and influencers. What you can get here is totally different from a pure shelf-based ecommerce business model. Join us, and let's...
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Algorithm Engineer Intern
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Singapur, Singapore TikTok Full timeAbout the team Our team is responsible for developing state-of-the-art NLP/ML algorithms and strategies to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform. More specifically, our team is responsible for the algorithms of Intelligent Customer Service...
TikTok Shop
5 months ago
About the team
SMT is looking for a Global Workforce Management Program Lead to be responsible for the strategy, governance, and operations across our BPO contingent workforce in Singapore. This role also provides capacity solutions support to ensure business success with contingent labor, and deliver committed Service Level Agreement with whole lifecycle management including forecasting, planning, scheduling, and real-time monitoring and performance analysis . This plays a global role in managing the inhouse / collaborating with the BPO workforce team as well as strategy execution. Responsibilities- Lead the global workforce and BPO workforce team for strategy execution.- Administer workforce management encompassing all the processes that e-commerce customer service, seller support and creator support operations sites undertake.- Ensure teams have prepared for the right number of staff available at the right time.- Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achievement of SLA goals.- Design different shifts for the sites and make schedule plan ensuring no violation of labor laws and regulations.- Manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.- Be responsible for monitoring operational performance for sites to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and customer-service standards by analyzing performance statistics and financial results.- Drive continuous improvement of WFM processes/tool/system including streamlining & optimizing forecast, adjustment processes cross departments, supporting system/tool development and improvement, updating relevant databases, assuring data integrity. - Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as Moderator team, Product team, Operation team in terms of support planning.Minimum Qualifications- Experience in leading a WFM (workforce management) team or an individual contributor role with regional/global scope.- Extensive experience in workforce management or capacity planning in a multi-channel & multi-sites. - Deep understanding of workforce management, including volume & headcount forecasting, shift plans scheduling, performance monitoring and processes/system optimizing.- Proficient skills on Excel and good at data analyzing, familiar with formulas and Pivot Tables.- Good communication skills, information analysis & capability to interpret data (able to succinctly present detailed technical analysis, assumptions, and recommendations).- Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Able to work in a fast-paced, high-pressure environment with dedication, passion and motivation.- Bachelor's Degree or equivalent education/experience. Preferred Qualifications- Experience in performing WFM task manually in excel or any manual tracking tools with all calculation logic.- Experience utilizing SQL, HQL and WFM systems.- Expertise in project management and coordination.- Experience in eCommerce or marketplace platforms.- Advanced degree is preferred.
