System Administrator
3 weeks ago
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
The Sys Admin is responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer’s requirements and Service Level Agreements. He/she will also provide support to the System engineer/team lead based on tasks assigned and not limited to:
conduct health check, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and to ensure that incidents reported are tracked and resolved till closure cooperate with internal/external stakeholders to achieve work/task objectives set out by the system engineer/team lead/Managers. Install/configure software/hardware, manage servers/tools Setup accounts (AD or non-AD), laptops, workstations, servers Monitor performance and maintain systems according to requirements Ensure security through access controls, backups and firewalls Analysing, troubleshooting, and correcting system problems remotely/on-site Responsible for documenting incident RCA report the configuration of the system and system performance tuning Responsible for security compliance, patching, health check & hardening remediation Performing routine audits of systems and software and perform system devices backups Performing standard or project change request as per change window (non-business hours) Applying operating system updates, patches, and configuration changes Provide on-call 24 x 7 support on a rotating basisSkills for Success:
Diploma/Degree in Computer Science / IT or equivalent 2 years of experience in Windows/VMware support and maintenance Good to be certified: ITILv3 Foundation / Microsoft Windows Server Administration / Microsoft Azure-
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