Residence Concierge

3 months ago

Singapur, Singapore Capella Singapore Full time

Position Overview

The Capella Concierge provides accurate information to tenant's inquiry without disclosing confidential information. All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards. The individual partners with respective immediate departments to meet established standard prior to their requirements.

The Role

Manage Clubhouse Operations

  • Setting up and ensuring coverage at Concierge Desk from 8am 8pm daily
  • Keeping up to date on guests' movement through the Interaction Log
  • Ensuring that Clubhouse is in immaculate condition, reporting on defects or cleanliness issues whenever necessary
  • Ensuring refreshments are replenished
  • Providing beverage assistance when required
  • Loan of books, newspaper, magazine from the Clubhouse, upon request
  • Assisting with luggage / bags when necessary
  • Wet weather assistance
  • Providing access to unit on behalf of tenants
  • Provide assistance to guests with physical disabilities or special needs
  • Provide assistance to meet guests' requests
  • Maintain complete knowledge and understanding of all hotel information, including hotel services, facilities, layout, and hours of operation

Manage Concierge Service and Facilities Booking

  • Assisting with recommendations and reservations at various restaurants, attractions, hotels
  • Assisting with requests for transportation
  • Providing information to neighboring retailers, banks and clinics (including Camden clinics) and other services, their addresses and contact numbers
  • Arranging for laundry pick up and delivery on behalf of tenants
  • Receiving parcels on behalf and arranging for courier requests
  • Recommendation of 3rd party vendors (Housekeeping, tutors, catering, party planners, babysitting services, pet care, car services, pest control etc.)
  • Providing Business Centre services (Printing, scanning etc)
  • Liasing with Management and Engineering on all tenant defects, feedback and complaints
  • Assisting tenants with logging into complimentary WIFI provided in public spaces
  • Ensuring that all requests from tenants (through email, Concierge phone or face-to-face) are dealt with in an efficiently and timely manner and handed over clearly when not possible.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, events or issues)
  • Preparing the venues prior booking, assisting with handover and to check space upon tenant's handover back to us
  • Advising on usage of facilities like Spa Room, Steam Room, Jacuzzi, BBQ pits where applicable
  • Advising on deposits and charges upon request
  • Booking of gourmet kitchen includes use of complete set of crockery and plates/utensils

Talent Profile

  1. Minimum Diploma Qualification or equivalent
  2. Minimum 1 year in luxury hotels or residences services
  3. Ability to think clearly, quickly, maintains concentration and makes concise decisions in any circumstances

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