Lead, Digital Business Growth

2 weeks ago


Singapur, Singapore StarHub Full time

Job Description

The Digital department within the Consumer Business Group organization drives the digital strategy and its execution; supporting our customers throughout their entire journey with StarHub, from awareness, consideration, purchase to servicing and retention; and supporting key business objectives to grow digital sales as well as shift customer engagement, servicing, care and retention to digital; across all our lines of business (Mobile, Broadband, Entertainment, New Business).

You will be driving StarHub’s strategy and execution roadmap to grow our digital business and digital share in channel mix. You will be leading a team to deliver best-in-class customer experience in execution and daily operations, with high quality and efficiency. This encompasses the product ownership of our customer-facing website Starhub.com and our eShop / Online Store channel.

This role is pivotal in ensuring success of StarHub’s Digital transformation, and is a leadership role, driving cross-functional collaboration to generate business value and customer satisfaction from our digital platforms.

Key Accountabilities
• Overall ownership of StarHub’s Consumer Website and eShop channel. Ownership of Centre of Expertise for our CMS.
• Lead strategic planning including the identification of strategic goals, objectives & KPIs, roadmap plans and prioritization, daily operations, budget & resources allocation; with the key objective to grow digital business and increase the online channel share in the channel mix.
• Keeping abreast with latest technology advancements, digital consumer trends and market competition; identify opportunities and impact/potential for StarHub, to drive best-in-class personalized Web & eShop experience.
• Develop the growth roadmap for the Consumer Business Group in consultation with several business units to integrate new products, promo schemes and customer propositions, and enhance functionalities / improve digital journeys, conversion rates and NPS, whilst driving automation and efficiencies. Drive prioritization of backlog and deliveries according to business value and alignment with strategy.
• Collaborate cross-functionally and drive business stakeholders to meet digital sales and online share targets, influence offers and campaign strategy to maximize quality traffic and online conversion rate. Engage with Research, UX-UI, Analytics and various stakeholders to develop best-in-class experience on Website & eShop and optimize conversion rates. Foster test & learn and continuous optimization agile mindset.
• Partner with IS and vendors to deliver the roadmap ensuring quality and efficiency of deliveries with timelines met, and ongoing maintenance and support SLAs are met.
• Review vendors and technologies regularly and opportunities to switch and/or find efficiencies and better operating models
• Monitor and optimize the performance of digital sales, CVR and online experience KPIs across platforms, ensuring data-led and insights-driven action plans are derived from analytics & research
• Demonstrate day-to-day cross-functional leadership for managing and influencing business stakeholders.
• Lead and coach team members to drive execution of roadmap and to facilitate daily operational activities. Conduct resource planning and management, define best operating models. 

KPIs
• Digital Sales (transactions) and share in channel mix
• eShop channel conversion rates
• Website visits, visitors and bounce rate
• eShop touchpoint NPS

Qualifications

10-12 years of proven track record in Digital eCommerce field; a high performance environment Proven track record driving online business growth; with experience as a Digital Channel owner Min 6 years of management experience leading teams Strong experience of leading UX-UI design for eCommerce, AB testing and disciplines required to drive conversion, and strong understanding of dynamics between research, design, engineering, product, applications and customer service. Extensive knowledge of digital sales processes, digital platforms, market trends, pricing models, channels of distribution, technology trends, customer buying patterns Experience first-hand Agile methodology and DevSecOps practice Experience working with other Digital Product Owners, and Business Stakeholders, UX-UI teams, Analytics teams, system integration working with IT teams and digital project management Must have knowledge in digital media advertising, competitive strategies, product marketing and product management Experience driving operational efficiencies, budgeting & resource planning

  • Singapur, Singapore Crypto.com Full time

    As the Director of Growth Campaigns at , you will play a pivotal role in driving revenue growth and expanding our customer base through innovative and data-driven marketing campaigns. You will lead a team of campaign managers and specialists, providing hands-on leadership to oversee the planning, execution, and optimization of multi-channel campaigns across...


  • Singapur, Singapore OSF Digital Full time

    OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands...


  • Singapur, Singapore Grab Full time

    Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. The Role We are in...


  • Singapur, Singapore Digital business people Full time

    Digital Business People is seeking a Product Analyst focusing on the maritime domain within the metals mining and trading industryThe RoleJob Responsibilities:Support in converting maritime-specific business requirements into functional specifications, ensuring that these are clearly communicated and understood by the technical team.Play an active role in...


  • Singapur, Singapore United Overseas Bank Full time

    VP, Design Lead, Digital Bank Posting Date: 26-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...


  • Singapur, Singapore Media.Monks Full time

    Media.Monks Asia-Pacific team is hiring a Growth Director/(Snr) withhands-on social media marketing experience and real client relationships to join our business development team. Reporting to the SVP Head of Social APAC, this role will have two clear priorities:  Identify meaningful new social media business leads Guide our social teams to pitch wins...

  • Product Manager

    3 weeks ago


    Singapur, Singapore Crypto.com Full time

    Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.We are seeking a highly motivated Growth...


  • Singapur, Singapore Company 14 - Manulife (Singapore) Pte. Ltd. Full time

    Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources to solve critical problems for the future of our business, which is why we need you. Manulife’s ambition is to become Singapore’s Digital...

  • Digital Designer

    3 weeks ago


    Singapur, Singapore Adelphi Digital Full time

    Your responsibilities : Working closely with Project Managers on all aspects of design with responsibility for defining, capturing and documenting customer requirements, as well as planning and executing deliverables against the project plan Creating and developing industry-leading creative and interactive concepts while ensuring usability,...


  • Singapur, Singapore Porsche Services Singapore Pte. Ltd. Full time

    TasksTasks Assist in the ramp-up of a digital product team, contributing to the development, operation, and deployment of solutions to several markets Support in defining the team's strategic direction and ensuring alignment with stakeholders Manage small independent sub-project responsibilities, demonstrating initiative and leadership potential ...


  • Singapur, Singapore GOOGLE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesPRODUCT AREAGoogle Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud...

  • Creative Lead

    3 weeks ago


    Singapur, Singapore Circles Life Full time

    About Us Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings. Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital...


  • Singapur, Singapore Mandai Wildlife Group Full time

    Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown...


  • Singapur, Singapore United Overseas Bank Full time

    BizSmart Digital Advisor, Group Business Banking Posting Date: 31-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...


  • Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe core mission of Singapore Airlines (SIA) Digital Innovation Lab (DIL), also known as KrisLab, is to drive the digital innovation strategies and initiatives, enabling SIA Group to be the leading digital airline. DIL is focused on building an innovation culture across SIA Group, solving business units’ challenges and building ideas to...


  • Singapur, Singapore NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.So, what’s the role all about?We are seeking a...


  • Singapur, Singapore Circles Life Full time

    About Us Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings. Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital...


  • Singapur, Singapore HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...


  • Singapur, Singapore CHUBB Full time

    The Business Analyst role is about bringing and delivering innovative, superior, future ready digital solutions around how our customers will purchase / self-serve online. In this role, you will be required to identify & analyze business pain points, gaps, core problems, industry trends, business needs and translate these to tangible business requirements...


  • Singapur, Singapore GroupM Full time

    Description Position at Mindshare Mindshare is an agency of GroupM, the world’s largest media investment company and are a part of WPP. We are responsible for one in every three ads you see globally. We are looking for a managing partner, client leadership & strategy.  We are seeking an experienced Clead Lead with at least 10 years media agency...