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Business Analyst

5 months ago

Singapur, Singapore PAP Community Foundation Full time

Key Responsibilities:
A digital innovator to create IT-enabled business capabilities to support the PCF strategies. Act as a business analyst to work closely with the business users to articulate business requirements, perform user acceptance tests and handle issue management. Also act as a project manager in outsourcing management to execute the project delivery successfully.
• Conceptualize the use of technology for PCF to improve staff work productivity by proactively engaging business users, documenting and analysing existing business processes and systems and proposing improvements.
• Conceptualize, plan and manage the Resource Management project for PCF.
• Plan and manage the Redevelopment of Student Management System project for PCF.
• Conceptualize, plan and manage new projects that the business users have identified under the PCF Digitization plans.
• Value-add to customers, i.e. divisions and departments, by providing advice on best practices in exploiting appropriate digital technology, facilitating and supporting customers’ change management process and influencing their alignment with the PCF vision.
• Manage ICT projects throughout the life-cycle, from business requirements gathering, preparing project proposals and procurement to implementation, to ensure that projects meet customers’ requirements and are delivered on time and within budget.
• Perform project management in an outsourcing environment to ensure that (a) contractual obligations are met, and projects are successfully delivered by vendors/service providers; (b) contracts continually meet customer’s needs; (c) vendors’ performance is monitored in accordance to contractual obligations and service-level agreements; (d) project risks are properly mitigated and managed.
• Monitor issues for proper resolution and closure.
• Develop and enhance customer intimacy to achieve customer satisfaction.

Job Holder Requirements:
• Degree in Computer/Computer Science, Electronics Engineering, Information Technology, or equivalent.
• At least 3 to 6 years of working experience, with a minimum of 2 years of relevant experience in business analysis, IT consulting, project management and outsourcing management.
• Strong business analysis, project management, outsourcing management and people management skills.
• Proactive, quality-conscious, self-starter with an analytical and methodological mind.
• Result and customer oriented with multi-tasking capabilities.
• Good verbal and written communication, presentation and negotiation skills