Mandarin & Cantonese Solution Center Associate - Payments

Found in: Talent SG C2 - 2 days ago


Singapur, Singapore JPMorgan Chase & Co. Full time

This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments

As an associate with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and FI clients holding a relationship with JPMorgan Hong Kong.

Job Responsibilities
 

Manage enquiries received Corporate and FI customers with the highest service levels and optimal turnaround time. Adhere to the department policies and procedures and drive the same value within your team Engage professionally in person, emails and on the phone to assist with every client need or issue Work independently and in a team environment to maximize productivity in a most efficient manner Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement Help align your and your team’s performance to the broader organizational goals. Support the team in local governance activities and be ready to participate in ad-hoc projects

 

Required Qualifications, Capabilities, and Skills
 

Minimum of 5 years of experience in customer service, operations, treasury, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry Advanced/Specialist/Management/Graduate Diploma or equivalent Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients from Hong Kong Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

 

Preferred Qualifications, Capabilities, and Skills
 

Ability to use data to create metrics and reporting Proficient in Microsoft Office (Excel, PowerPoint, Word)
  • Payments Performance Strategist

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...

  • IT Business Analyst

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Capgemini Full time

    Position: IT Business Analyst - Payment Systems Team We are seeking an IT Business Analyst to join our Payment Systems Team. The successful candidate will play a key role in translating business operation requirements into functional system requirements, contributing to the ongoing evolution of the existing payments platform for the APAC region. ...

  • IT Business Analyst

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Capgemini Full time

    Position: IT Business Analyst - Payment Systems Team We are seeking an IT Business Analyst to join our Payment Systems Team. The successful candidate will play a key role in translating business operation requirements into functional system requirements, contributing to the ongoing evolution of the existing payments platform for the APAC region. Direct...

  • Associate Client Director

    Found in: Talent SG C2 - 3 days ago


    Singapur, Singapore Center for Creative Leadership Full time

    Who We Are The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you’ll have an opportunity to...

  • Payment Experience Associate

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Flywire Full time

    The Opportunity: We, at Flywire, are seeking a Payment Experience Associate (Vietnamese Speaking). Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support...

  • Data Center Sales Manager

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Rolls-Royce Full time

    Description A new opportunity has arisen for a skilled Data Center Sales Manager like you, to oversee and bring expertise to our team. As Data Centre Sales Manager you will be responsible for the Direct Sales of Rolls-Royce Solution's products & solutions (turnkey) for data center customers. Rolls-Royce Power Systems is headquartered in...

  • Inbound Business Development Rep, Hong Kong and Taiwan

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Workday Singapore PTE. Ltd. Full time

    About the Role Evangelize and educate the market on Workday’s technology and applications Provide world class experience responding to prospect enquiry in a timely manner. Generate new business opportunities through strategic inbound/ Outbound calls and invite prospecting to join marketing event. Research assigned accounts and persona to learn their...

  • Payment Experience Associate

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Flywire Full time

    Job DescriptionThe Opportunity:We, at Flywire, are seeking a Payment Experience Associate (Vietnamese Speaking).Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and...

  • Account Manager

    Found in: Talent SG 2 C2 - 6 days ago


    Singapur, Singapore ALPHA & LEADER RISK AND ASSET (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:l Actively follow up on prospects generated through corporate events such as seminars and conferences.l Conduct persuasive sales presentations and engage in related activities to showcase our services effectively.l Represent the company in industry associations and leverage networking opportunities to expand our...


  • Singapur, Singapore JPMorgan Chase & Co. Full time

    Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Private Wealth Solutions team to partner closely and support private banks and private wealth managers across APAC. The region remains a key center for growth, presenting significant...

  • Principal Lead Consultant

    Found in: Talent SG C2 - 2 days ago


    Singapur, Singapore Capgemini Full time

    Prior Background: Minimum 15+ years of experience working as part of Payments Technology solution at an IT company, as Full-stack Developer / Integration Developer / Solution Architect.  Must have experience of technical product development / integration hub development as a developer across various SDLC phases such architecture, technical design,...

  • Principal Lead Consultant

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Capgemini Full time

    Prior Background: Minimum 15+ years of experience working as part of Payments Technology solution at an IT company, as Full-stack Developer / Integration Developer / Solution Architect. Must have experience of technical product development / integration hub development as a developer across various SDLC phases such architecture, technical design,...

  • Expansion Transaction Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full time

    Amazon Web Service (AWS) is a comprehensive, evolving, and growing business unit within Amazon.com, which provides cloud services. Since early 2006, AWS has provided a highly reliable, scalable, low-cost infrastructure platform that powers hundreds of thousands of businesses in 190 countries around the world. If you are interested in a career working in a...

  • Client Service Account Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore JPMorgan Chase & Co. Full time

    Join the team that is offering the Payments Client Services for our World’s largest Payments network! As a Client Service Account Manager in Payments, you will be responsible for managing key client relationships, acting as the regional escalation point ensuring all client service related tasks are completed promptly.  The Regional Client Service...

  • Solution Architect

    Found in: Talent SG 2 C2 - 6 days ago


    Singapur, Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Solution Architect, you apply deep experience and technical know-how in the Solution Architecture domain to deliver the following responsibilities: Leverage a strong understanding of business (internal, external or regulatory) requirements (functional and non-functional) to design complex cloud-based architectural solutions that...

  • Solutions Associate

    Found in: Talent SG C2 - 6 days ago


    Singapur, Singapore 471 FIL Investment Management (Singapore) Limited Full time

    About the Opportunity Job Type: PermanentApplication Deadline: 31 May 2024 Title: Solutions Associate Department: Client Propositions Reports to: Head of Client Solutions We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each...

  • Sales Associate/ Senior Sales Associate

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Roger Dubuis Full time

    KEY RESPONSIBILITIES Cultivate and develop a network and a loyal clientele. Provide excellent customer service and after-sales experience to clients. Deliver bespoke experiences for UHNWI clients to keep them engaged with the brand. Share the Roger Dubuis story, our commitment to quality standards and collections with clients. Generate new...

  • Lead Client Servicing Associate

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Clearwater Analytics Full time

    Job Summary: Lead Client Servicing Associates are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These Lead Associates play a pivotal...

  • Trade Operation Analyst/ Associate

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Crypto.com Full time

    About the role:We are looking for an Operation (Listing) Analyst/Associate to join our Quant Trading team. You will be responsible for managing the listing of cryptocurrencies on behalf of the Trading team. You will communicate across different teams to make sure the listings are done within schedule and in line with the strategic aims. A high-level cross...

  • Operation / Project Associate (or Manager)

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Crypto.com Full time

    About the role:We are looking for an Operation / Project Associate (or Manager) to join our Quant Trading team. You will be responsible for managing the listing of cryptocurrencies on behalf of the Trading team. You will communicate across different teams to make sure the listings are done within schedule and in line with the strategic aims. A high-level...