![Amadeus](https://media.trabajo.org/img/noimg.jpg)
Solution Expert, Pre-Sales
4 weeks ago
Job Title
Solution Expert, Pre-SalesKey Responsibilities Discovery & customer engagement
Conduct discovery workshops with customers or prospects (technical & business value discovery)Proactively analyze customer products and service requirements to propose potential product/process improvement areasDevelop relationships across customer organizations necessary to understand business strategy, requirements, challenges and decision processes to propose adapted IT solutions.Understand the Amadeus strategy and vision and apply it to solution positioning & selling.Scoping, Recommendation & creation of a personalized solution
Document end-to-end mapping of the customer’s technical eco-system & flowsLeverage deep product knowledge to design innovative solutions addressing customer needsEnsure required internal units (PMM, PM, R&D, Ops) are activated & aligned in the pre-sales phase as needed for solution designLead functional and technical scoping workshops in identifying and referencing any/all gaps and interfaces to be developed as part of the targeted solution.Recommend solutions that optimize value for both the customer and AmadeusEnsure alignment with CSM & Account Manager on what the customer needsPresentation and demo delivery
Produce and deliver customized solution-related presentations including product demonstrations, translating software features into benefits for solving customer business problems in order to maximize the customer's perception of solution valuePrepare & present personalized value proposition Create and validate proof of concepts with customers and prospects if appropriatePresent and secure technical sign-off with the customerRFP/RFI engagements
Work alongside account management, PMM, PM, CSM and identified key stakeholders to analyze, develop and present customer proposals (RFP/RFI engagements)Plan and manage all solution-oriented activities of bid projects.Solution Delivery
Prepare & drive solution handover activities to delivery projects/implementation teamsContribute to solution rollout projects as neededInternal communication & alignment
Collaborate with Amadeus and market partner Account Managers & CSMs to identify & progress Business development opportunities through customer engagement, BRMs, pipeline reviews, market presentations & industry events.Proactively engage with partner PreSales representatives to drive improved pre-sales practices (methodologies, documentations etc.) with learnings from customer engagements, share best practices and post-mortem exercisesInteract between internal Amadeus stakeholders, market partners & customer senior management as requiredIdeal Candidate
Bachelor’s Degree in Scientific, Computer or Business studiesFluent in English speaking, Additional Languages are a plus. +7 years’ experience in a customer-facing role, preferably consulting, sales or account management+5 years’ experience in the Travel Technology industry: IT sales, consulting or GDS business+3 years’ experience in Online Travel IT Operations/ecosystemProven ability to understand the business of the customer & effectively present ideas and communicate to a variety of audiences (c-suite to travel consultant) that display value Able to influence decisions and provide support as neededAbility to multitask and juggle several responsibilities simultaneouslyPositive and collaborative attitude, willing to relate and work closely with othersDiversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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