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Senior Executive

3 months ago

Singapur, Singapore Singapore Airlines Full time

Job Description

The successful candidate will be part of the Product Experience Department in Customer Experience Division.


Key Responsibilities 

To develop the strategy of in-flight connectivity and the connected cabin, which includes Key Focal: responsible for the in-flight connectivity strategy, product and roadmap Ideate & implement in-flight connectivity products & features to enhance the customer experience In-flight connectivity reliability monitoring and usage through data analytics Continual improvements to in-flight connectivity customer satisfaction (CSAT) performance through data analytics In-flight connectivity competitor benchmarking Connectivity vendor/contract/invoicing management Develop and roll out inflight Wi-Fi service offerings for product leadership and to elevate the customer experience Drives cabin product and inflight connectivity innovation, conduct technology & product market research and competitive benchmarking to identify trends, gaps and opportunities to maintain SIA’s product leadership and competitiveness Conducts technology & product market research and competitive benchmarking to identify trends, gaps and opportunities to maintain SIA’s product leadership and competitiveness Manage Inflight Entertainment and Connectivity product patents and Trademarks

Requirements

Possess a university bachelor's degree Be tech savvy and has interest in keeping up with evolving technologies Has interest in, or has experience in analysing data and numbers Has passion for innovation and product ideation & development Has experience in managing projects Possess strategic thinking, innovative mindset and a flair for product conceptualisation Strong numeracy, analytical skills and digital competency Able to problem solve proactively