Senior Director, Internal and Executive Communication, Asia Pacific

7 months ago

Singapur, Singapore VISA Full time

Job Description And Responsibilities

The Senior Director of Internal and Executive Communication, Asia Pacific, drives the direction and development of the internal communication strategy and plan for the region with the primary goal of energising Visa’s culture through an invigorated and modernised approach that gets people excited and generates enthusiasm about Visa’s business strategy, purpose, and culture. The role serves as the principal internal communication advisor to Asia Pacific Leadership Team for key strategic communications to engage the wider Visa population on relevant business priorities and key milestones, and is accountable for all internal communication for the Regional President of Visa Asia Pacific. 

Key Responsibilities:

Drive the direction and execution of the internal communication strategy and plan for Asia Pacific, aligning with global communication goals to energise Visa’s culture, drive business growth, and advance & protect Visa’s reputation. And applying best practice internal communication principles.

Invigorate executive internal communication

Provide strategic counsel and tactical support to the Regional President to generate enthusiasm and engage employees on regional strategic priorities. This includes driving the agenda planning and content development of quarterly Asia Pacific Town Hall meetings (in collaboration with relevant functional comms leads), as well as preparing decks, emails, and internal social networking content related to business, purpose, people, and culture. Develop annual plan for Regional President across internal communication channels. Write talking points, speeches, slides, and other executive and division materials. Develop and implement metrics and measurement processes into Executive communications to demonstrate impact, effectiveness and drive ongoing improvement. Provide strategic counsel and support to the Head of People on change programs.

Modernise internal communication

Establish Communication as a strategic and commercial function that is a trusted, strategic counsel to the business stakeholders.  Develop proactive and creative internal communication campaigns that inform, engage and inspire employees based on key business and culture themes. Lead the development and execution of the strategy and content development for Asia Pacific-wide dynamic digital communication channels which may include newsletters, Insite, digital signage and Engage (when introduced). Develop and implement best practice communication principles, including embedding robust analytics and measurement processes into communications strategies. Analyze and share relevant metrics to stakeholders to demonstrate impact, effectiveness and drive ongoing improvement. Ensure that communications are delivered in a way that is timely, accurate and on brand and aligned with the company purpose, strategy, and culture. Develop the regional strategy to drive adoption of and engagement with Visa’s new internal social networking tool. Partner with colleagues across the Communications organization, at global, regional and market levels, to ensure message alignment and to generate agenda and content ideas. Localise global internal communication campaigns and drive the development of regional internal campaigns that drive adoption and consistent delivery of key messaging and concept. Partner with colleagues across the Asia Pacific Communications organization to provide strategic counsel on effective internal communication tactics to boost understanding and engagement on business strategy and regional priorities, including for product, innovation, and B2B content. Equip market communication leads with the necessary support and materials to amplify and bolster awareness of global and regional internal communication campaigns within their markets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business.

Qualifications

Basic Qualifications

12-15 years of communications experience with relevant experience. Bachelor’s degree in English, communications, public relations, journalism, marketing, or related discipline required. Experience in fintech, financial services, or another relevant area strongly preferred.

Preferred Qualifications

Deep experience in shaping communications strategies and serving as a trusted advisor to senior leaders. Ability to synthesize business issues into programs, agendas, and content that address challenges and celebrate key milestones. Demonstrated ability to influence, counsel, and guide leaders. Exceptional written, verbal, and presentation skills. Ability to adapt quickly to changing priorities, pivot quickly, and respond with urgency. Sound business judgment and experience “connecting the dots” among seemingly unrelated topics. Experience providing coaching and feedback to help team members learn and grow. Positive approach and commitment to collaboration with shared purpose.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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