Customer Success Manager

4 weeks ago

Singapur, Singapore AB Tasty Full time

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.

Upon joining AB Tasty, you will become part of our APAC Customer Success team. You will work closely with them to ensure that our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests.

Contract Location:

  • Permanent full-time contract
  • Singapore Office
  • Smooth remote work policy

What you will do:

  • Manage a customer portfolio, maximise its expansion while reducing churn
  • Act as a strategic consultant to key account clients on long-term experimentation and personalization strategies
  • Follow your customer portfolio development (onboarding, consulting, retention, expansion)
  • Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty
  • Provide technical advice and set up experiments and personalisations with the AB Tasty software
  • Analyse and identify new areas for optimization following data analysis
  • Recap all activities, performance and measurement KPIs, highlighting insights and success to ensure we are making data driven decisions to C-levels and end-users
  • Lead CRO meetings, workshops training, help provide customer references and case studies provide constructive feedback to the product team to improve AB Tasty products

What we look for:

  • University degree in Business, Economics, IT, Digital or Marketing
  • At least 3 years of work experience in a related field as a Customer Success or Account Manager for a SaaS company
  • Customer-focused, organised with a proactive mindset
  • Excellent verbal and written communication skills in English, another language is an advantage
  • Analytical thinker who can translate complex data into profitable marketing plans
  • Interest in UX, e-commerce, analytics or CRO
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, team player
  • Ability to travel

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application


What we offer:

  • Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
  • No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
  • International reach. Our audience is widely international, and our team is too
  • Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non- professional topics
  • Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
  • Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
  • Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed but also to make you succeed

  • Customer Success Manager

    5 months ago

    Singapur, Singapore Cornerstone OnDemand Full time

    We're looking for a Customer Success Manager This role is Remote, Singapore The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process...

  • Customer Success Manager

    2 months ago

    Singapur, Singapore SensorFlow Full time

    Job Description SensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their operational productivity through actionable...

  • Customer Success Manager

    1 month ago

    Singapur, Singapore Darktrace Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.Our roots lie deep in...

  • Customer Success Manager

    7 months ago

    Singapur, Singapore Zendesk Full time

    Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...

  • Customer Success Manager

    5 months ago

    Singapur, Singapore Fitch Ratings Full time

    At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...

  • Customer Success Manager

    7 months ago

    Singapur, Singapore Teradata Full time

    Customer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...

  • Customer Success Manager

    7 months ago

    Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Manager, Customer Success

    4 months ago

    Singapur, Singapore MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Customer Success Manager

    3 months ago

    Singapur, Singapore Onfido PTE LTD (SG) Full time

    The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...

  • Customer Success Manager

    5 months ago

    Singapur, Singapore ST Engineering Full time

    Title: Customer Success Manager Job ID: Location: ST Engineering Jurong East Bui, SG Description: We are seeking a Customer Sucess Manager who will be accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to. Responsibilities Participate in project or...

  • Customer Success Manager, APAC

    2 months ago

    Singapur, Singapore ComplyAdvantage Full time

    As a key member of our APAC team, you will be responsible for driving customer success and leading our team of Customer Success Managers. Your primary focus will be on nurturing relationships with our key customers, providing them with exceptional service, and ensuring they achieve the best results from using ComplyAdvantage.About the Role:You will be...

  • Manager, Customer Success, APAC

    2 months ago

    Singapur, Singapore ComplyAdvantage Full time

    As a Manager, Customer Success (APAC), you will be accountable for value realisation and success of our APAC based customers as well as leading and mentoring our team of Customer Success Managers. You'll be charged with nurturing relationships with a portfolio of our key customers as well as being a trusted advisor to our clients and enabling them to get...

  • Senior Customer Success Manager

    4 weeks ago

    Singapur, Singapore Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Senior Customer Success Manager

    4 weeks ago

    Singapur, Singapore Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Consultant, Customer Success

    8 months ago

    Singapur, Singapore FUJIFILM Business Innovation Singapore Full time

    You will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management.  What does the role look like? Client Relationship Management:  • Develop a positive relationship with customer shareholders, channel...

  • Senior Customer Success Manager

    4 months ago

    Singapur, Singapore BlackLine Full time

    Job Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing!   At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 1, BlackLine has become a leading provider of cloud software that automates and controls the...

  • Head, Customer Success Management

    6 months ago

    Singapur, Singapore VISA Full time

    Job Description And Responsibilities What a Head of Customer Success Management does at Visa:   · Identify and implement process improvements within the Customer Success team · Drive identification, forecasting and closing of adoption opportunities · Manage a team of Customer Success Managers to ensure the team is achieving their and the...

  • Customer Success Manager, Onboarding

    4 months ago

    Singapur, Singapore MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Customer Success Management Associate

    4 months ago

    Singapur, Singapore The Pique Lab Full time

    Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring...

  • Customer Success Architect

    6 months ago

    Singapur, Singapore Mixpanel Full time

    About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including...