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Renewal Specialist
3 months ago
- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
- Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
- Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
- Provide information for internal management reporting
- Meet all contractual and reporting deadlines
- Perform additional duties as required
Qualifications
- Experience working with software renewals
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
- Proven ability to manage high volumes of renewals at any given time
- Self-starter, highly motivated, and committed to getting results
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting
- Excellent word processing and spreadsheet experience in MS Word and Excel
Desired Skills/Competencies
- Mandarin/Cantonese spoken and written advantageous
- Knowledge of Dynatrace software products
- Knowledge of licensing and product pricing
- Basic Sales skills
- Good numeracy skills
Additional Information
Why you will love selling and working with our Dynatrace platform
- Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.
- Dynatrace is a market share leader and has been a magic quadrant leader 13 times.
- Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption.
- Dynatrace is trusted by over half of Fortune’s Top 100.
- At Dynatrace, you will work with the largest of the Cloud players like AWS, Azure, VMware and Google Cloud.
- Dynatrace is fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology.
We offer a competitive compensation package and benefits.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
