Assistant Front Office Manager

1 month ago

Singapur, Singapore Marriott International Full time

Additional Information: This hotel is owned and operated by an independent franchisee, HH Properties Pte Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

Assistant Front Office Manager

Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel’s desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure effective management. Identify and develop potential Front Office team.

Job Requirements

Maximization of Rooms revenue, monitor customer satisfaction and associate scores, and at the same time achieve budgeted Rooms Division profit. Meet and exceed all the targets set as KPI.  Front Desk & Guest Loyalty Associates’ performance, training needs analysis, motivation and discipline, development progress and well-being. Reviewing guests’ feedback to ensure all concerns are resolved, and establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by showing great example to the team. Establish, revise, and improve on the Front Office SOPs and P&P by easing the processes for our associates and improving our customer’s lives. Revise and analyze all monthly Front Office reports (include daily cashiering & master accounts) prepared by Supervisors to ensure accuracy and justify with solid facts. Work closely with other departments in resolving challenging guest’s issues and concerns efficiently and maintain the upkeep of the property. Perform supervisory or executive functions such as assisting in work related to the strategies / policies the department. Provides feedback to employees based on observation of service behaviors. Functions in place of the DOFO in his absence. Participates in department meetings.

Pay & Benefits 

Attractive annual leave package, from 15 days in first year and 20 days in second year. Uniform and employee meals provided. Able to claim for dental expense, and health and wellness expense (terms apply). Full medical coverage, inpatient and outpatient.

This company is an equal opportunity employer.

frnch1

  • Assistant Front Office Manager

    1 month ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...

  • Assistant Front Office Manager

    4 weeks ago

    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...

  • Front Office Manager

    2 weeks ago

    Singapur, Singapore Mandarin Oriental Hotel Full time

    Front Office Manager Apply now Position: Front Office Manager (Full time #539119) Property / Office: Mandarin Oriental, Singapore Location: Singapore Responsibilities: Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and Concierge ...

  • Front Office Manager

    1 month ago

    Singapur, Singapore Mandarin Oriental Hotel Full time

    Front Office Manager Apply now Position: Front Office Manager (Full time #539119) Property / Office: Mandarin Oriental, Singapore Location: Singapore Responsibilities:  Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and...

  • Front Office Manager

    4 weeks ago

    Singapur, Singapore Mandarin Oriental Hotel Full time

    Front Office Manager Apply now Position: Front Office Manager (Full time #539119) Property / Office: Mandarin Oriental, Singapore Location: Singapore Responsibilities:  Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and...

  • Assistant Manager

    1 month ago

    Singapur, Singapore Hyatt Corporation Full time

    Assistant Manager - Front Office / Grand Club Grand Hyatt Grand Hyatt Singapore SG - Singapore - SingaporeFront OfficeEntry Level ManagerFull-timeReq ID: SIN001279Local Summary Embark on a rewarding journey with us as an Assistant Manager – Front Office / Grand Club, where you not only play a pivotal role in ensuring the seamless operation of...

  • Assistant Manager

    4 weeks ago

    Singapur, Singapore Hyatt Corporation Full time

    Assistant Manager - Front Office / Grand Club Grand Hyatt Grand Hyatt Singapore SG - Singapore - SingaporeFront OfficeEntry Level ManagerFull-timeReq ID: SIN001279Local Summary Embark on a rewarding journey with us as an Assistant Manager – Front Office / Grand Club, where you not only play a pivotal role in ensuring the seamless operation of...

  • Assistant Front Desk Manager

    2 weeks ago

    Singapur, Singapore Hilton Full time

    Assistant Front Desk Manager (Duty Manager) - Conrad Singapore Orchard( Job Number: HOT0AHYZ) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we...

  • Front Desk Officer

    2 months ago

    Singapur, Singapore PEAK360 Pte. Ltd Full time

    The Front Desk Officer at a gym serves as the first point of contact for members and potential members. They play a crucial role in creating a welcoming and friendly environment that encourages regular gym usage and member retention. Job Description: We are looking for a friendly, energetic, and highly-organized individual to join our team as a Gym...

  • Front Office Manager

    5 hours ago

    Singapur, Singapore Far East Organization Full time

    Responsibilities Assist Hotel Manager in overall administration and operations of the Front Office Develop, recommend and advise the Hotel Manager or Room Division Manager on any areas of improvements in processes and strategies Be proactive and resourceful in the analysis of trends, changing needs and expectation of guests in terms of...

  • Front Desk Assistant Manager

    2 weeks ago

    Singapur, Singapore Hilton Full time

    Front Desk Assistant Manager (Conrad Singapore Orchard)Job Number: HOT09WBUWork Locations: Conrad Singapore Orchard, 1 Cuscaden Rd, Singapore 249715With numerous hotels worldwide, Hilton provides endless opportunities to create memorable experiences for travelers. From warm welcomes to extraordinary stays, we aim to provide our guests with an unforgettable...

  • Murex Front Office Consultant

    5 hours ago

    Singapur, Singapore Upskills Full time

    Upskills provides expert financial software consulting to investment banks and leading financial institutions in Asia Pacific, Middle East and Europe. With a strong, Front to Back expertise in the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart and efficient solutions.We are seeking a highly...

  • Front Office Associate

    4 weeks ago

    Singapur, Singapore Ace Management Services Full time

    **Front Office Associate****Qualifications:**- Minimum ‘O’ levels or equivalent**Experience:**- At least 2 years in a similar role- Experience in hospitality, concierge, or customer service is preferred- Available to work evenings, weekends, and public holidays**Skills & Knowledge:**- Excellent communication and interpersonal skills- Strong...

  • Murex Front Office Consultant

    2 weeks ago

    Singapur, Singapore Upskills Full time

    Upskills is seeking a highly motivated Murex Consultant with good knowledge & experience in Murex front office to service our client, a top investment bank in Singapore:- Analyse business processes and functional requirements, perform gap analysis between existing and required solution to drive the delivery of relevant user requirements documentation.- Work...

  • Murex Front Office Consultant

    4 weeks ago

    Singapur, Singapore Upskills Full time

    Upskills is seeking a highly motivated Murex Consultant with good knowledge & experience in Murex front office to service our client, a top investment bank in Singapore: - Analyse business processes and functional requirements, perform gap analysis between existing and required solution to drive the delivery of relevant user requirements documentation.-...

  • Front Office Executive

    4 weeks ago

    Singapur, Singapore CAPELLA HOTEL, SINGAPORE Full time

    Roles & ResponsibilitiesPosition OverviewThe Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processesrl all payments according to established hotel requirements, answers calls at the front desk and alerting...

  • Front Office Executive

    2 weeks ago

    Singapur, Singapore CAPELLA HOTEL, SINGAPORE Full time

    Roles & ResponsibilitiesPosition OverviewThe Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processesrl all payments according to established hotel requirements, answers calls at the front desk and alerting...

  • Murex Front Office Stream Lead

    2 months ago

    Singapur, Singapore Upskills Full time

    Upskills is seeking a highly motivated Murex Front Office Stream Lead with strong knowledge & experience in Murex front office in the client side:- Lead a team of Murex Front Office consultants to successfully implement client's Front Office requirements - Analyse business processes and functional requirements, perform gap analysis between existing and...

  • Murex Front Office Stream Lead

    4 weeks ago

    Singapur, Singapore Upskills Full time

    Upskills is seeking a highly motivated Murex Front Office Stream Lead with strong knowledge & experience in Murex front office in the client side:- Lead a team of Murex Front Office consultants to successfully implement client's Front Office requirements - Analyse business processes and functional requirements, perform gap analysis between existing and...

  • Murex Front Office Consultant

    2 months ago

    Singapur, Singapore Upskills Full time

    Job DescriptionUpskills provides expert financial software consulting for investment banks and leading financial institutions in Asia Pacific, Middle East and Europe region.With  strong, Front to Back expertise of the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart, business-wise and...