Front Desk Assistant Manager

2 weeks ago

Singapur, Singapore Hilton Full time
Front Desk Assistant Manager (Conrad Singapore Orchard)

Job Number: HOT09WBU

Work Locations: Conrad Singapore Orchard, 1 Cuscaden Rd, Singapore 249715

With numerous hotels worldwide, Hilton provides endless opportunities to create memorable experiences for travelers. From warm welcomes to extraordinary stays, we aim to provide our guests with an unforgettable hospitality experience. In addition to our flagship brand, Hilton Hotels & Resorts, our portfolio includes various other renowned brands such as Waldorf Astoria, Conrad, and DoubleTree.

If you are passionate about the impact of global travel and excel in customer service, you might be the perfect fit to join our team at Hilton. At Hilton, we prioritize delighting our guests, team members, and stakeholders.

What will I be doing?

  • Supervise Front Desk operations during your shift
  • Ensure team awareness of hotel offerings and special promotions
  • Conduct pre-shift briefings and inform team of VIP guests or events
  • Assign daily tasks and ensure completion
  • Monitor and enhance Team Members' performance
  • Maximize sales through up-selling
  • Handle guest requests promptly
  • Support and train new team members
  • Coordinate with various departments for group arrivals
  • Maintain a professional Front Desk appearance
  • Handle financial transactions and room reservations
  • Communicate operational challenges to management
  • Assist in cashiering matters when needed
  • Promote loyalty programs to guests
  • Follow brand standards and guidelines
  • Attend required training and meetings

What are we looking for?

  • At least 3 years of Front Office experience
  • Demonstrated sales capabilities
  • Strong organizational and communication skills
  • Passion for exceptional guest service
  • Relevant supervisory/management certification preferred

What will it be like to work for Hilton?

Hilton is a global hospitality leader, offering a wide range of accommodations to travelers. With a commitment to providing exceptional guest experiences, our vision is to spread hospitality worldwide. Our dedicated Team Members are key to delivering remarkable experiences every day.

EOE/AA/Disabled/Veterans
Schedule: Full-time
Brand: Conrad Hotels & Resorts
Job: Guest Services, Operations, and Front Office

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