See more Collapse

Front Desk Assistant Manager

1 month ago


Singapur, Singapore Hilton Full time
Front Desk Assistant Manager (Conrad Singapore Orchard)(

Job Number:

HOT09WBU)

Work Locations

:Conrad Singapore Orchard1 Cuscaden RdSingapore249715

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.



What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise Front Desk operations during your assigned shift to a consistently high standard  Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events  Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day  Assign daily shift tasks and ensure the tasks completion by every end of the shift Maintain and update guest history and marketing database as required Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place. Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work  Maximize sales revenues through up-selling and marketing program  Manage Guest requests, inquiries, and complaints promptly and completely  Support new team members in any areas that they are not yet competent to handle independently  Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required Handle group arrivals and departures in the absence of the group coordinator  Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.  Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service  Follow up on required actions to Guests and team members in other departments  Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes  Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)  Support in receiving and confirming room reservations  Supervise financial transactions at the front desk  Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty  Aid the shift team in cashiering-related matters as required  Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems  Follow and adhere to company brand standards and Forbes guidelines. Attend training and meetings as required  Familiarize with hotel and Front Office policies  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Managerserving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities  Calm, organized work ethic with the ability to prioritize and meet deadlines  Excellent supervisory, inter-personal, and communication skills  A passion for delivering exceptional levels of Guest service  A relevant supervisory/management certificate/diploma or degree, preferred


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

EOE/AA/Disabled/Veterans

Schedule

:Full-timeBrand:Conrad Hotels & Resorts

Job

:Guest Services, Operations, and Front Office

We have other current jobs related to this field that you can find below


  • Singapur, Singapore Hilton Full time

    Assistant Front Desk Manager (Duty Manager) - Conrad Singapore Orchard( Job Number: HOT0AHYZ) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we...


  • Singapur, Singapore Hilton Full time

    Front Desk Assistant Manager (Conrad Singapore Orchard)Job Number: HOT09WBUWork Locations: Conrad Singapore Orchard, 1 Cuscaden Rd, Singapore 249715With numerous hotels worldwide, Hilton provides endless opportunities to create memorable experiences for travelers. From warm welcomes to extraordinary stays, we aim to provide our guests with an unforgettable...

  • Front Desk Officer

    3 months ago


    Singapur, Singapore PEAK360 Pte. Ltd Full time

    The Front Desk Officer at a gym serves as the first point of contact for members and potential members. They play a crucial role in creating a welcoming and friendly environment that encourages regular gym usage and member retention. Job Description: We are looking for a friendly, energetic, and highly-organized individual to join our team as a Gym...


  • Singapur, Singapore Hilton Full time

    Assistant Front Desk Manager (Conrad Singapore Orchard)( Job Number: HOT0AHYZ) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the...


  • Singapur, Singapore SCCCI Full time

    1. Administrative Assistant (Front Desk) Description • Provide front desk reception duties. • Handle incoming phone calls and email correspondences. • Sort and coordinate mails and courier services. • Provide general administrative support such as routing of mails to staff. • Administrative support for Standing Committee and Council Meetings. •...


  • Singapur, Singapore Hilton Full time

    Assistant Front Desk Manager (Duty Manager) - Conrad Singapore Orchard( Job Number: HOT0AHYZ) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we...


  • Singapur, Singapore Hilton Full time

    Front Desk Assistant Manager (Team Leader) - Conrad Singapore Orchard( Job Number: HOT09WBU) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we...

  • Superstar Front Desk

    2 weeks ago


    Singapur, Singapore DE PACIFIC DENTAL GROUP (BALESTIER) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are currently seeking a dynamic Front Desk professional to join the team at De Pacific Dental Group. This individual will play a crucial role in providing comprehensive support to our clients across various aspects of the dental business.Overall Role:The Front Desk position is vital, acting as a versatile member of the dental...


  • Singapur, Singapore Hilton Full time

    Assistant Front Desk Manager (Conrad Centennial Singapore)( Job Number: HOT0AN1C) Work Locations :Conrad Centennial SingaporeTwo Temasek BoulevardSingapore38982 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we...


  • Singapur, Singapore WeWork Full time

    About the Opportunity As a Front Desk Associate , you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Your work,...


  • Singapur, Singapore Marriott International Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...


  • Singapur, Singapore Marriott International Full time

    Additional Information: This hotel is owned and operated by an independent franchisee, HH Properties Pte Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing,...

  • Assistant Manager

    1 month ago


    Singapur, Singapore Hyatt Corporation Full time

    Assistant Manager - Front Office / Grand Club Grand Hyatt Grand Hyatt Singapore SG - Singapore - SingaporeFront OfficeEntry Level ManagerFull-timeReq ID: SIN001279Local Summary Embark on a rewarding journey with us as an Assistant Manager – Front Office / Grand Club, where you not only play a pivotal role in ensuring the seamless operation of...

  • Front Desk Supervisor

    2 weeks ago


    Singapur, Singapore AccorHotel Full time

    Job DescriptionWhat do we expect from you?Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.How...

  • Front Desk Supervisor

    4 weeks ago


    Singapur, Singapore AccorHotel Full time

    Job DescriptionWhat do we expect from you?Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.How...

  • Front Desk Supervisor

    2 weeks ago


    Singapur, Singapore Accor Full time

    Company Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore's most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...

  • Front Desk Supervisor

    4 weeks ago


    Singapur, Singapore Accor Full time

    Company Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...

  • Superstar Front Desk

    1 month ago


    Singapur, Singapore DE PACIFIC DENTAL GROUP (BALESTIER) PTE. LTD. Full time

    Roles & ResponsibilitiesWe at De Pacific Dental Group are in search of Superstar Front Desk who will serve in a key growth position in providing comprehensive support to our clients in all aspects of the dental business.Overall Role:- The Front Desk is an important position as this personnel is a multi-skilled member of the dental health team. Her primary...

  • Superstar Front Desk

    1 month ago


    Singapur, Singapore DE PACIFIC DENTAL GROUP (AMK) PTE. LTD. Full time

    Roles & ResponsibilitiesWe at De Pacific Dental Group are in search of Superstar Front Desk who will serve in a key growth position in providing comprehensive support to our clients in all aspects of the dental business.Overall Role:- The Front Desk is an important position as this personnel is a multi-skilled member of the dental health team. Her primary...

  • Front Desk Agent

    6 days ago


    Singapur, Singapore AccorHotel Full time

    Job DescriptionWhat do we expect from you?Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest...