Desktop Engineer
Found in: Talent SG C2 - 7 days ago
Desktop Engineer
- Perform asset onboarding and offboarding of end users
- Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
- Support all end-user desktop activities such as software upgrades, patching, computer imaging, deploying build images. Resolves issues related to desktop computing, software, and hardware
- Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
- Handle end user concerns / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to endpoints
- Perform Level 2 and above diagnosis / resolution on endpoints devices
- Responsible for service requests to be constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary
- Liaise with other support teams as required to resolve requests / issues in a timely manner
- Perform incident/requests closure, verifying problem resolution with users and documenting resolution procedures
- Perform monthly reporting to relevant teams and stakeholders
- Participate in tech refresh or transformation activities
- Consistently consult direct manager in evaluating requirements and execution
- Support all business areas with technical expertise and provide outstanding service to end users
- Provide special support for VIP users if necessary
- Minimum 5 years’ experience in IT
- Excellent knowledge to build, deploy, upgrade Windows, Mac, and automatic deployment such as WSUS, Intune, Managed Engine, MDT, Active Directory
- Basic network infrastructure skills
- Ability to stay calm under pressure and very well organized in advancing tasks assigned
- Ability to communicate and supervise 3rd party vendor effectively on asset disposal, delivery, etc
- Ability to manage asset inventory very well
- Knowledge in ServiceNow, JIRA, Confluence
- Strong skills in Microsoft Excel
- At minimum, Bachelor’s Degree in IT/Computer Engineering or similar
- Professional Certification(s): MSCA or CCNA (preferred)
- Experience in technology refresh projects
- Ability to create and document processes
- Immediate availability is preferred
Experience
Education
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