Desktop Engineer OST4
3 weeks ago
Responsibilities
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
Requirement
• Min. ITE/Diploma graduate with 4 year experience in desktop support or IT related roles
• Min 3 year experience in Microsoft Windows 10 and Microsoft Office
• Basic skills in understanding Active Directory, OneDrive, servers, networking, storage and cloud technologies
• Clear Spoken & Written English.
• Possess at least one of the following certifications or their equivalent: CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft Certified: Windows Client; and Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers
• Ability to mentor and train junior engineers
• Able to manage small projects i.e. OS upgrades, software implementation
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