Manager, Consumer
4 weeks ago
Job Description
NIQ GFK CMI’s Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.
Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.
Role purpose
So where do you fit here?
A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.
You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.
If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.
You will be leading a team of research analysts and be responsible for their development and coaching.
In your role, you would:
Lead a team of analysts to deliver consistent and high-quality actionable insight Build and maintain strong relationships with senior client stakeholders Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer. Proactively share and exchange best practices and industry knowledge across NIQ-GFK internal teams Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research. Entrusted to deliver flawless research and analytics to our clients. Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses.About you
You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.
Qualifications
We are looking for people with:
Graduate or Post Graduate with at least 5+ years of experience in data analytics and delivery Ideally a first experience in a related industry but not essential Customer Centric mindset Awareness of the data analytics industry, business model, products, services, and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions, etc. Awareness of market trends and its interdependencies impacting customers Each market to expand and adapt according to the market, account, technical needs, language, knowledge of specific systems, etc. Excellent time management and prioritization skills with a proven track record of delivering projects on time Problem-solving and solutions-orientated Engaging presenter Good at building relationships, internally and with clients Strong verbal and written communication skills Experience working in an analytical environment Coaching or managerial experience A positive and creative approach to problem-solving Excellent presentation skills Capable of leveraging tools such as Microsoft Excel and PowerPoint
Additional Information
Hybrid-based role, the candidate must be physically located within Singapore and must also be a resident of the country/region.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
-
Consumer Branch Manager
2 weeks ago
Singapur, Singapore OCBC Bank Full timeConsumer Branch Manager (Teluk Intan T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business relationships. Manage...
-
Examiner
4 weeks ago
Singapur, Singapore Consumer Financial Protection Bureau Full timeSummary CFPB is an independent bureau within the Federal Reserve System created under the Dodd-Frank Wall Street Reform and Consumer Protection Act. The Bureau regulates the offering and provision of consumer financial products or services under federal consumer financial laws and educates and empowers consumers to make better informed financial...
-
Examiner
1 month ago
Singapur, Singapore Consumer Financial Protection Bureau Full timeSummary CFPB is an independent bureau within the Federal Reserve System created under the Dodd-Frank Wall Street Reform and Consumer Protection Act. The Bureau regulates the offering and provision of consumer financial products or services under federal consumer financial laws and educates and empowers consumers to make better informed financial...
-
[TRAPAC] Consumer Engagement Manager
3 months ago
Singapur, Singapore L'Oréal Full timeAs the Consumer Engagement lead for Travel Retail APAC, you will play a pivotal role in contributing to the driving of TR brands’ recruitment, consulting on media (owned media, retail media and CRM media) strategies for O+O integration and developing partnerships to enhance the brands’ presence with driving conversion as a key objective across both...
-
[TRAPAC] Consumer Engagement Manager
4 weeks ago
Singapur, Singapore L'Oréal Full timeAs the Consumer Engagement lead for Travel Retail APAC, you will play a pivotal role in contributing to the driving of TR brands’ recruitment, consulting on media (owned media, retail media and CRM media) strategies for O+O integration and developing partnerships to enhance the brands’ presence with driving conversion as a key objective across both...
-
Principal Product Manager, Consumer
2 weeks ago
Singapur, Singapore Ethos Full timeAbout Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible...
-
Consumer Analyst
2 weeks ago
Singapur, Singapore Balyasny Asset Management L.P. Full timeOVERVIEW : Responsibilities include, but are not limited to: · Investing and trading in publicly listed equities and relevant derivatives, with a focus on the Consumer sector · Communicating with industry and sell-side contacts · Building and maintaining detailed models from scratch · Supporting in financial statement analysis, cash flows, balance...
-
Senior Consumer Scientist, Consumer Science
1 month ago
Singapur, Singapore Haleon Full timeHello. We’re Haleon . A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of...
-
Senior Consumer Scientist, Consumer Science
4 weeks ago
Singapur, Singapore Haleon Full timeHello. We’re Haleon . A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of...
-
Finance Manager
2 months ago
Singapur, Singapore Singtel Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
Finance Manager
4 weeks ago
Singapur, Singapore Singtel Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
Consumer Branch Manager
2 months ago
Singapur, Singapore OCBC Bank Full timeConsumer Branch Manager (Teluk Intan)-(2400007T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business...
-
Consumer Branch Manager
4 weeks ago
Singapur, Singapore OCBC Bank Full timeConsumer Branch Manager (Teluk Intan)-(2400007T) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business...
-
Consumer Branch Manager
3 days ago
Singapur, Singapore OCBC Bank Full timeConsumer Branch Manager (Alor Setar)-(2400006N) Description To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business...
-
Intern, Consumer Insights
1 month ago
Singapur, Singapore Haleon Full timeHello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep...
-
Intern, Consumer Insights
4 weeks ago
Singapur, Singapore Haleon Full timeHello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep...
-
Singapur, Singapore DBS Bank Full timeBusiness Function Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a...
-
Singapur, Singapore JTI Full timeAt JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: This...
-
SEAT Consumer Business Insights
2 weeks ago
Singapur, Singapore Haleon Full timeHello. We’re Haleon . A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of...
-
Consumer Analyst
2 weeks ago
Singapur, Singapore Balyasny Asset Management L.P. Full timeOVERVIEW : Responsibilities include, but are not limited to: · Investing and trading in publicly listed equities and relevant derivatives, with a focus on the Consumer sector · Communicating with industry and sell-side contacts · Building and maintaining detailed models from scratch · Supporting in financial statement analysis, cash flows, balance...
