Customer Success cum Lead Generation Specialist

4 weeks ago


Singapur, Singapore Porcelain Full time

Reporting Line: Customer Success Manager / Marketing Team

Role Overview:

This hybrid role involves ensuring customer satisfaction and retention while actively generating leads to support business growth. The Incumbent Is expected to embrace the Porcelain values and philosophy when communicating to all external and internal parties.

Responsibilities & Duties:

Customer Success

  • Manage all incoming and outgoing enquiries from customers via various communication platforms. (e.g., Zendesk, Freshdesk, Qontak, Privyr, WhatsApp, SMS etc.)
  • Support in establishing automated standards in answering machines.
  • Build rapport and establish good relationship with customers to ensure customer retention & loyalty.
  • Communicate and work closely with the front desk and therapist team to ensure maximum customer satisfaction.
  • Equipped with sales, customer service and skincare knowledge to educate customers on Porcelain's Products & Services.
  • Handling and replying promptly to all customers enquire and providing the best solutions to them.
  • Cultivate new leads by suggesting Porcelain's service and product offerings.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Weekly reporting and feedbacks on the efficiency of the customer service process.

Lead Generation

  • Develop and execute lead generation strategies to drive customer acquisition and revenue growth in the B2C market segment.
  • Research and identify potential leads and prospects through various channels including online research, social media, and industry events.
  • Create compelling content and messaging tailored to specific B2C audience segments to attract and engage potential leads.
  • Qualify leads based on predefined criteria and prioritize them for follow-up by the sales team.
  • Collaborate with marketing and sales teams to align lead generation efforts with overall business objectives and sales targets.
  • Utilize CRM software and other tools to track lead activity, progress, and outcomes.

Job Requirements:

  • At least 1 year of customer service-related experience preferably in beauty Industry
  • Proficient in English (both written/spoken), mandarin will be a plus.
  • Strong customer orientation and ability to adapt/respond in different environments.
  • Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
  • Strong communication and interpersonal skills
  • High-level of initiative and service orientation
  • Ability to work independently, multi-task, prioritize and manage time effectively

About Porcelain:

Porcelain is a cult-premium skincare brand from Singapore founded by veteran aesthetician, Jenny and her daughter, Pauline with the vision to marry craftsmanship and technology to create the future of skincare. Guided by its key philosophy of achieving healthy skin from within, Porcelain Spa and Porcelain Skincare (its product range) has won more than 80 awards since its inception in 2009.

Porcelain has been featured on Forbes, BBC, the Louis Vuitton City guide and won Best Beauty Spa in Asia (WLSA) for 8 consecutive years. An industry trailblazer, they own and operate three upscale spas including Singapores first smart-spa x wellness café concept store at Paragon Orchard.

A digital pioneer, they are highly tech-enabled. One product being a proprietary mobile app which tracks a clients skincare journey and offers personalized prescriptions. Through their uncompromising standards in products and service, Porcelain aims to be a lifelong beauty partner that journeys with every individual through the evolution of their skin.

Brand Vision:

Porcelain aims to be aglobal skincare companyby being yourtrusted lifelong beauty partner, helping you feelconfident in your own skin.

Brand Mission:

More than an established skincare brand with deep technical expertise, Porcelain will always be a PEOPLE-first company. We are enabled by technology to consistently deliver excellent products and services. Beyond that, we aim to better lives through building deeper relationships with our stakeholders while being highly conscious of the impact and value we create in the world. #DoWellDoGood



  • Singapur, Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic. As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...


  • Singapur, Singapore Teleperformance Full time

    Lead Generation Specialist's role is to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through phone calls and emails.


  • Singapur, Singapore Welovesupermom Pte Ltd Full time

    Lead Generation DirectorWe are looking for a dynamic and experienced Lead Generation Director to join our growing team. The successful candidate will be responsible for developing and executing lead generation strategies and driving revenue growth for the company. The Lead Generation Director will work closely with the sales and marketing teams to ensure...


  • Singapur, Singapore Teleperformance Full time

    The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are: -1....


  • Singapur, Singapore Teleperformance Full time

    The Customer Success Specialist (CSS) will povide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the companyThe CSS will be the primary contact for customers.The CSS lives the values of our client which are: -1. Responsibility: The CSS...


  • Singapur, Singapore Teleperformance Full time

    The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound and outbound phone callss.The CSS will be the primary contact for customers using the client's food ordering application.The CSS lives the values of our client which are: -1....


  • Singapur, Singapore Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking a Senior LeadGen Specialist to join our team in SINGAPORE, or HONG KONG or MANILA! The Senior...


  • Singapur, Singapore AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...


  • Singapur, Singapore Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...


  • Singapur, Singapore FUJIFILM Business Innovation Singapore Full time

    You will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management.  What does the role look like? Client Relationship Management:  • Develop a positive relationship with customer shareholders, channel...


  • Singapur, Singapore Teleperformance Full time

    This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs....


  • Singapur, Singapore a Snaphunt Client Full time

    Our client is a Singapore-based cyber insurtech company enabling insurers and enterprises to make better risk decisions that result in increased profitability, enhanced efficiency, and lowered risk undertakings.The RoleAs a Demand Generation Specialist, you will play a crucial role in driving awareness, interest, and ultimately, demand for our cyber...


  • Singapur, Singapore Snaphunt Full time

    The OfferJoin a well funded cybersecurity company founded by cyber leaders to uplift the cyber risk ecosystem across small and large enterprises, service providers and insurersThe JobAs a Demand Generation Specialist, you will play a crucial role in driving awareness, interest, and ultimately, demand for our cyber insurance products. You will be responsible...


  • Singapur, Singapore Teradata Full time

    Customer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...


  • Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Singapur, Singapore Datadog Full time

    Customer Success Manager Singapore, Singapore #LI-SG3 As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience....


  • Singapur, Singapore Ivalua Full time

    CUSTOMER SUCCESS MANAGER- Singapore (M/F)Ivalua is a leading provider of cloud-based procurement solutions globally. THE OPPORTUNITYAs a Customer Success Manager, you’ll play a critical role in ensuring that our customers aresuccessful and getting value out of the Ivalua platform. You’ll manage a portfolio ofcustomers as their solutions are implemented...


  • Singapur, Singapore Teleperformance Full time

    This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs....


  • Singapur, Singapore United Overseas Bank Full time

    Senior Officer, General Insurance Specialist (1-Year Contract), Personal Financial Services Posting Date: 29-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and...


  • Singapur, Singapore IFS Full time

    Job Description The Director of Customer Success is responsible for driving service revenues, with a strong emphasis on lifetime and recurring revenue as defined in our Global Customer Services portfolio. Directing a team of Project & Program Managers, and Customer & Partner Success Managers. This will be achieved by developing a loyal and satisfied...