Technical Product Support and Vendor Operations

2 weeks ago


Singapur, Singapore TikTok Full time

Team Introduction

As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Australia, London and multiple locations in the US. Our teams comprise of interna product specialists and operations functions and externally we have a global vendor base that augments our services portfolio. Responsibilities- Manage a global team of managers and ICs across timezones engaged on product operations support - Provide Vision and Executional oversight on varied advertiser/sales facing customer & technical product support across channels like Ticketing, Chat, On Call & White glove services in a high vols. environment- Accountable for Operational KPIs on efficiency and effectiveness, prove Revenue & CSAT impact through technical product operations and scale strategically- Provide governance oversight across Global Vendor Operations and guide on all aspects of commercials, contracts, site strategy, reviews and global expansion ensuring high utilization- Lead all aspects of Vendor C-level relationship management, manage outcomes against key program KPIs set by business and strategic ramp up/down of sites per business plans- Lead a support operations team focussed on QA models ensuring service quality & feedback, link back QA findings into coaching for the teams to drive high CSAT- Lead project scoping and PILOT execution for white glove projects, touching upon internal stakeholders across Sales, Product & Engineering teams - set KPIs and scale for success- Provide strategic direction for the development of service infrastructure and tooling through the product teams, collaborate on BRDs and sign off on development and execution from time to time- Lead with industry relevant solutions around automation to drive service speed and trust across Tiktok advertiser base of the solutions- Strong collaboration with the Product Insights team, through development of insights at each stage of the service journey and feed into Product VOC loops- Relationship management with senior stakeholders across Sales & Product and develop solutions to alleviate transactional workload and collaborate to achieve the common goals

Minimum Qualifications- 5 years of experience with AdTech or new age online and social media tech companies, managing mid to large scale product operations- 5 years of managing global teams with matrixed hierarchical leadership structure- 4 years of experience across Vendor Operations management or Support operations function (QA & Training) Preferred Qualification- Preferred experience of digital ads products ecosystem

  • Singapur, Singapore TikTok Full time

    Team Introduction The Monetization Customer Experience team provides omnichannel technical product support across our Advertising Products & Platforms ecosystem. Our team is based globally across Austin, Mountainview, London, Tel Aviv, Singapore, Tokyo & Sydney, providing global coverage for our internal and external stakeholders. Our team partners with...


  • Singapur, Singapore Snaphunt Full time

    The OfferPersonal and professional growthCompetitive edge and global networking opportunitiesWorking with top-notch industry professionalsThe JobResponsibilities:Specializes in the technical aspects of a production, including building and operating the physical elements. Responsible for handling lighting, sound, automation systems, multimedia content, set...


  • Singapur, Singapore PRISM+ Full time

    We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills.As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and system...


  • Singapur, Singapore Idemia Full time

    You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as...


  • Singapur, Singapore Idemia Full time

    You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as...


  • Singapur, Singapore StarHub Full time

    Job Description In this position, the applicant will join the IT Vendor Management team to perform sourcing, contract negotiations and vendor management functions. The role reports into the Head, Vendor Management Office within the Information Services division. The IT Vendor Management Lead will source for IT products/services, negotiate...


  • Singapur, Singapore United Overseas Bank Full time

    Manager, Vendor Management, COPC Posting Date: 17-May-2023 Location: East Area Main (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and...


  • Singapur, Singapore Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Singapur, Singapore TikTok Full time

    Team Introduction As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Israel, London and multiple locations in the US, and we're...


  • Singapur, Singapore Nuvei Full time

    Technical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...


  • Singapur, Singapore Nuvei Full time

    Technical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...


  • Singapur, Singapore Survitec Full time

    Vacancy Title : Technical Support Manager  Vacancy Location:  Senoko, Singapore Engagement Type: Permanent, Full Time Your Company Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...


  • Singapur, Singapore ACP COMPUTER TRAINING SCHOOL PTE. LTD. Full time

    Roles & ResponsibilitiesEmail to: hr_admin@acpcomputer.edu.sgSubject: Operation Support Lead1. ResponsibilitiesManage the day-to-day running of application systems, for example:· oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.· manage outsourced vendors...


  • Singapur, Singapore Safran Electronics & Defense Full time

    Job Description Customer Support Responsibilities: - Actively participate in the customer support plan for Group and partner OEMs in the Asia Pacific region. - Analyze product reliability and In-Service Experience, providing timely feedback to OEMs through reliability reports and analysis of key metrics. - Thoroughly investigate and address customer...


  • Singapur, Singapore Laundryheap Full time

    Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!We have big ambitions...

  • Technical Support

    1 week ago


    Singapur, Singapore Unison Consulting Pte Ltd Full time

    Responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily. Develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Study production recurring issues & incidents and...


  • Singapur, Singapore United Overseas Bank Full time

    First VP, Technical Production Support Lead (Core Banking), Group Infrastructure & Platform Services Posting Date: 31-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and...

  • Operator

    4 weeks ago


    Singapur, Singapore Unison Consulting Pte Ltd Full time

    Provide first-level technical support for our products, including troubleshooting and issue resolution. Monitor and maintain the operational status of the datacenter infrastructure. Respond to alerts and incidents in a timely manner, following established procedures and escalation paths. Perform routine datacenter operations tasks, such as equipment checks,...


  • Singapur, Singapore ST Engineering Full time

    Job Responsibilities : Analyze and influence the customer business and technical requirements to ensure the products contribute to the overall solution for the customer’s cyber roadmap. Support the onboarding of the products and work closely with vendors and suppliers to onboard the products for the customer. (i.e Plan, transit, attend enablement...


  • Singapur, Singapore Encora Inc. Full time

    Production Support Analyst Location: Singapore Experience: 5 years Job Mode: Full-time  Work Mode: On-site To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain. To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in...