TikTok Shop

4 months ago


Singapur, Singapore TikTok Full time

About the team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Responsibilities- Have insight into the entire moderation process of product and content (video & live); responsible for composing, releasing, and implementing moderation rules and strategies.- Monitor and analyze product and content moderation metrics and the corresponding efficiency; responsible for the operation of machine moderation strategies under the relevant Global E-Commerce scenarios, thus driving optimization of metrics and efficiency.- With the basis of moderation strategy details and model capabilities, optimize the IPR governance products that serve as the governance infrastructure, and ensure their implementation with the planned timeline and quality.- Provide effective support to the regional governance team with suitable solutions from machine moderation perspectives.

Minimum Qualifications- Bachelor degree or above, with 3 years work experience in Global E-Commerce moderation operations or product operations.- Data conscious with strong analytical ability to review and summarise problems; good at systemic problem solving.- Understand the text matching principles, basic logics of CV and (M)LLM, and is capable of proposing preliminary strategy implementation solutions and model optimization suggestions following a model-related perspective.- Have product operation mindsets; able to convert operational problems into product operation solutions. Preferred Qualifications- Proficiency in utilising querying and analytical tools (., SQL, Python, Excel) is advantageous.- Strong learning, communication, and coordination skills; strong self-drive, empathy, sense of responsibility, and teamwork spirit.
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