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Customer Executive
2 months ago
Job Description:
We are looking to build apassionate team of people who knows what it takes to deliver thebest service to our customers. Auto & General is a peoplefocused company, set out to be an insurer like no other. If you fitthe bill, we want you on this excitingjourney
You will beresponsible :
- Forall customers enquiries, sales, post-sale customer service andon-going customer relationshipmanagement.
- To deliver excellent level ofcustomer service to maximize sales, customer satisfaction andretention
- To develop relationships withcustomers to maximize sales potential and ensure total customerssatisfaction
Your day to dayactivities
- Ensure daily and monthly KPIsare met and exceeded
- Be the key contact point to allcustomers. Deliver fantastic service and sell to new and existingcustomers using Telephone as the main medium of contact, apart fromemail and live chats
- Manage all incoming calls forpre-sales enquiries, sales, post-sale customer service enquiriesand requests
- Perform outbound follow upcalls to customer to deepen relationship, cross-sell, upsells ourproducts and services
Job Requirements
- General Insurance certificationwould be an advantage. If you do not possess the certification, youmust be prepared to take the required insurance tests to be acertified insuranceprofessional.
- Customer service and salesexperience would beideal.
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