Application Support Maintenance Manager

4 months ago

Singapur, Singapore AIG Full time

At AIG, we are reimagining the way we help customers to manage risk. Join us as a IT Governance & Control Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in IT

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. Innovation in IT drives innovation across the organization.

How you will create an impact

  • Establishing business relationship and act as a single point of contact for handling support escalations.
  • IT vendor management and SLA monitoring.
  • Work with the team on the Service Improvement Planning.
  • Assisting in application rollout, performing validation post implementation.
  • Disaster Recovery and Business Continuity planning (and associated testing) as well as the maintenance.
  • Work with Infrastructure Services and other IT teams in handling the downstream, infra related items.
  • Focus on the security of the applications, periodic Software Security Assessment refresh, Security Architecture Review refresh etc.
  • Ensuring the security framework and controls are followed for the applications (Hammer).

What you’ll need to succeed

  • Bachelors or Masters in Computer Science/IT.
  • Proven experience in Application support – preferably in BFSI industry.
  • Good knowledge or solid experience in Enterprise monitoring and observability domain; preferably in BFSI industry.
  • Enterprise logging platforms - Splunk, Elasticsearch, etc.
  • Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow.
  • Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence).
  • Highly desirable - exposure to Cloud Technologies, SRE, and DevOps concepts with focus on automation.
  • Self-directed and self-learner, displays resilience and discipline.
  • Excellent analytical and communication skills.
  • Good planning and organizing skills with structured thinking and innovative solutions.
  • Strategic forward-thinking approach to challenges.
  • Strong in influencing / negotiating and leveraging strong professional relationship to drive and deliver the right business outcomes.
  • Ability to look at issues from multiple angles and appreciate diverse perspectives and complexity.

#LI-RO1

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Asia Pacific Insurance Pte. Ltd.

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