Executive, Retail Operations

4 weeks ago


Singapur, Singapore Sephora Singapore Pte Ltd Full time

Position

Executive, Retail Operations

Profile

Organisation 

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. 

Sephora South East Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omni-channel retail businesses in Singapore, Thailand, Australia and Malaysia, franchise operations in India & Indonesia and we run ecommerce only businesses (the first in the world globally for Sephora) in Philippines, Hong Kong and New Zealand. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our exceptional people With ambitious growth plans we are always looking for talented people who are passionate about building businesses and developing themselves and our customers' experience. 

The Operations Executive will play a pivotal role in optimizing our operational efficiency and driving strategic initiatives to support company growth.

Scope  

Optimize internal communication between stores and Head Office to support retail efficiency

Assist Head of Retail or Area Manager to oversee the Retail Operations and ensure compliance with Sephora standards (merchandising guidelines, audit requirements, customer service, stock level) 

Support Retail Operations required reports and presentation 

To build trust and strong relationship between store teams and HQ functions 

Responsibilities :

Internal Communication 

Gather, coordinate and collate information from all departments into the “Action Box”, a weekly communication tool centralizing information flows from HQ to stores in a clear and concise document 

Ensure all departments follow the “Action Box” guidelines, information are accurate, clear and complete. 

Send the Action Box to the stores and to the HQ all users every week on Tuesday and the Action Box reminder every Friday. 

Follow-up the evolution pro-actively (foster anticipation, react to departments & stores feedback, send regular reminders, and constantly improve the tool…) 

Reports & Presentations  

Providing business analysis and following up on some key stores’ performances with Head of Retail / Area Manager such as Local vs Tourist Report, Store Productivities and audit results, Involved in preparing and compiling various reports and presentations.

Weekly / Monthly reports 

Monthly KPIs to update the store ID 

Love Meter monthly report 

Monthly Stock Adjustment Analysis 

Monthly Exception Report Analysis 

Quarterly store KPIs awards 

Store Operation Meeting presentation 

Any requested Store Business reviews 

Events & Rostering 

Coordinate any events lunched in stores example: Sephora Events, Brands Events, Marketing Activities, and Training Activities etc with the respective departments.

Check the rosters sent by the stores on a monthly basis to make sure that they are align with events & activités requirement. 

Customer Service 

Receive customers’ feedback and support stores to change as request. 

Follow up scope of change to make it success. 

Suppliers Contact & COREFA Administration 

Contact to various suppliers to find the best cost exécution.

Follow up with supplier to end the work and report update to Head of Retail / Area Manager 

Open new supplier in COREFA, issue PO related to the work done, scan the documents into the COREFA system. 

Retail Projects Management  

Lead cross-functional projects from initiation to completion ensuring timely delivery and alignment with business objectives. 

Assist Head of Retail/ Area Manager on retail projects

Performance Monitoring 

Establish key performance indicators (KPIs) and develop systems for monitoring and evaluating operational performance, identifying areas for improvement 

Business Data Analytics 

Performing data-driven analysis to derive key business insights. 

Evaluate stores’ performance using analytical tools and translate data findings into actionable recommendations for store managers. 

Drive operational excellence and enhance business processes through data-driven insights, automations and strategic recommendations. 

Drive Business Optimisation and Process Improvement alongside the Retail Operations Team. 

Others 

Any others ad hoc duties assigned 

Key competencies 

Positive mindset 

Hard-working 

Cheerful 

Highly organized 

Able to handle multitasking 

Good analytical skills with an eye for detail 

Strong interpersonal communicate skills 

Service oriented with great passion for retail industry

Minimum diploma / degree 

Fluent in spoken and written English 

Minimum 2 years retail experience (on floor and/or office) 

Proficient in Excel and Power Point 

Reporting line & key stakeholders

The Retail Operations Executive will report to Head of Retail


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