Service Delivery Director, Infrastructure

Found in: Talent SG C2 - 2 weeks ago

Singapur, Singapore NCS Group Full time

Responsibilities:

 Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)

• Review project schedules, quality plans, budgets, and communication and risk management plans

• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost

• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.

• Oversee the implementation of the project with regard to schedules, budget, manpower and quality

• Resolve project overrun issues with Senior Management

• Monitor and report on project management progress

• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage

Customer/Vendor Management

• Manage contracts and subcontractors

• Effectively engaged stakeholders in project decisions and execution

• Build long-term customer relationships by anticipating and exceeding customer’s expectation

• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity

• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analysed and evaluated for benefits and costs

• Provide the project team with accurate information about business needs and priorities as well as details about business systems

• Participate in leadership activities and providing performance feedback and developmental coaching

• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

A little about you:

Degree in Information Systems, Computer Science or equivalent Typically 15 years of IT Delivery experience. Deep experience in IT operations management experience, especially in the area of infrastructure planning, data centre operations, network, server platform and systems management, preferably with at least ten thousand (10,) users. In addition, the Operations Director shall be ITIL Foundation certified , familiar with ISO and ISO and have managed at least one of the reference sites provided by the Tenderer in its Tender Offer. Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques. Able to lead, develop and maintain respectful and trusting relationship

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

We want to invest in you

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

#NCSlife

  • Service Delivery Director.

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore PCCW Full time

    Service Delivery Director Service Delivery Director ( Backend Command Center) – In this role, you will be a technical common center manageroverseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules,...

  • Service Delivery Director

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore NCS Full time

    Job DescriptionThe Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this...

  • Service Delivery Director

    Found in: Talent SG C2 - 1 hour ago

    Singapur, Singapore NCS Full time

    Job DescriptionThe Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this...

  • Associate Director, IT Infrastructure

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore NCS Full time

    Job Responsibilities: Management and Leadership a) Reporting to Director, IT, the role would be managing the IT Infrastructure team (less Service Desk and Asset Management Team), ensuring the Corporate IT Infrastructure of NCS are operationally readiness, resilient, reliable and scalable. b) Management of NCS Corporate IT infrastructure services...

  • Associate Director, IT Infrastructure

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore NCS Group Full time

    Responsibilities: Management and Leadership a) Reporting to Director, IT, the role would be managing the IT Infrastructure team (less Service Desk and Asset Management Team), ensuring the Corporate IT Infrastructure of NCS are operationally readiness, resilient, reliable and scalable. b) Management of NCS Corporate IT infrastructure services...

  • Service Delivery Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Xcellink Pte Ltd Full time

    Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline. Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises. Provide support for all large-scale activities like system maintenance; project go-live,...

  • Director, Digital Infrastructure Technologies

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore GovTech Singapore Full time

    IMDA is spearheading Singapore’s drive to be a world leading Digital Economy. IMDA aims to empower our companies and workforce with digital technologies and enable Singapore to be a leading Digital Economy. The Director of Digital Infrastructure Technologies is a leadership position responsible for the conceptualisation and development of emerging...

  • Service Delivery Analyst- #catalystWSP

    Found in: Talent SG C2 - 2 days ago

    Singapur, Singapore NCS Group Full time

    Responsibilities: • Service Delivery Management: o Use of project management artefacts to review and publish the effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards. o Understanding the pipeline of demand and work with the SDMs (internal TI member) to identify and report...

  • Director, Infrastructure FinancePermanent contractSingapore, Singapore

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore Société Générale Assurances Full time

    Director, Infrastructure Finance Permanent contract|Singapore|Corporate & Investment banking Director, Infrastructure Finance Singapore, Singapore (country) Permanent contract Corporate & Investment banking Responsibilities In order to achieve this mission, the successful candidate will: Actively originate debt financing and...

  • Associate Director, End User Services

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore KPMG - Singapore Full time

    Job DescriptionThis role reports to the Director of Infrastructure & Operations. The Associate Director of End User Services leads the team in KPMG Singapore to provide best in class customer experience to our users. He will work with the Helpdesk Manager to deliver modern workspace services that will exceed expectations with regards to performance, defined...

  • VP Infrastructure Project Manager, Group Infrastructure

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    VP Infrastructure Project Manager, Group Infrastructure & Platform Services Posting Date: 19-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Infrastructure Engineer III, Infrastructure Platforms

    Found in: Talent SG C2 - 1 day ago

    Singapur, Singapore JPMorgan Chase & Co. Full time

    You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you utilize strong knowledge of software, applications, and technical...

  • Director of Client Delivery

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore FCS Careers Pte Ltd Full time

    About the Company Our Client is a global leader in enterprise asset management technology, delivering impactful analytics solutions for a wide range of industries.ResponsibilitiesWe’re looking for a driven innovative Director of Client Delivery to lead a distributed team of consultants and developers, and drive success in projects from implementation,...

  • Manager, Infrastructure and Service Management

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore Singapore Post Full time

    locationsSingPost Centre, Level 02time typeFull timeposted onPosted Todayjob requisition idR-102148 Job Description The Infrastructure and Service Manager is responsible to ensure the overall service management to ensure the service delivery meeting the KPIs. He will manage the incident, problem and change management of the network and system...

  • Assistant Service Delivery Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Richemont Full time

    Summary: The candidate will join our Tech team as Assistant Service Delivery Manager for Tech team, and covering SEAO (Australia, Malaysia, New Zealand, Singapore, Thailand and Vietnam) offices to manage projects related to Tech team. The main responsibility is to manage projects with SEAO market, working closely with relevant stakeholders to ensure...

  • Service Delivery Manager

    Found in: Talent SG C2 - 2 days ago

    Singapur, Singapore NCS Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Service Delivery Manager

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore NCS Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Infra Delivery Lead

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Nityo Infotech Full time

    banking operations in Singapore and overseas branches.Job Description:We are looking for Infrastructure Delivery Lead to manage the planning, building and implementation of inbound infrastructure build demand and ultimately responsible for building and provisioning Core infra, app infrastructure as well as driving improvements to optimize the process and...

  • Director of Client Delivery

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore FCS Careers Pte Ltd Full time

    Job DescriptionAbout the Company Our Client is a global leader in enterprise asset management technology, delivering impactful analytics solutions for a wide range of industries.ResponsibilitiesWe’re looking for a driven innovative Director of Client Delivery to lead a distributed team of consultants and developers, and drive success in projects from...

  • Service Manager

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore GovTech Singapore Full time

    [What the role is] About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international...