Reservations Officer

4 months ago


Singapur, Singapore PULLMAN Full time
Job Description

Summary

This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.

Responsibilities

  • Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
  • Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
  • Determine guest needs and quote the appropriate room and rate as per requirements.
  • Input booking information into the Reservation System.
  • Process amendments to reservations such as extensions, early departures, etc.
  • Record special billing arrangements for groups.
  • Coordinate and communicate with all other departments to ensure a smooth operation

Qualifications

Qualifications / Experience

  • Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
  • Excellent reading, writing and oral proficiency in English language.
  • Proficient in MS Excel, Word, & PowerPoint.
  • Good communication skills.
  • Service oriented with an eye for details.
  • Ability to work effectively and contribute in a team.
  • Self-motivated and energetic.


Additional Information

What is it in it for you :

  • 5-day Work Week.
  • Duty Meals are provided.
  • Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses.
  • Comprehensive Medical & Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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