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Head of Section, IT Security Services

1 month ago


Singapur, Singapore Crédit Agricole CIB Full time

Description du poste

Detailed Job Responsibilities
The Manager has a wide spectrum of responsibilities and actions.

As the manager of his/her team, he/she:

assigns the tasks and manages delegation, sets and reviews the work organization according to activitys requirements and peoples needs and validates the schedules, animates the team to encourage collaboration and sharing of practices, has a role in supporting people development, participates to recruitment process for the team, Vendor relation management

As the manager of his/her team, he/she:

Meets stakeholders on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. ISS leads security for GIT and is the main entry point for internal clients outside of GIT (Business Lines, BCP, LGL, and Compliance for security topics). The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests) ensures activity is performed in compliance with norms, standards, processes and procedures, gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting, Reporting and auditing monitors operational KPI and ensure tickets are closed within SLA, ensures documentation is up to date and relevant for use, implements cross-functions activities including continuous improvement initiatives, estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.

As an experienced professional in Security domain, he/she:

supports his/her team or experts diagnosis when technical issues raise in his/her scope of expertise, is aware of the global IT structure so that he/she anticipates interrelationships within the organization, manage L0/L1/L2/L3 activities which involve direct relationships with end users and L3 activities (architecture, design, project management, etc.) provide oversight to all Data Security activities to ensure adequate performance, efficiency, and availability, engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects, especially with GIT architecture security team. ensures the IT Production activities regarding his/her perimeter are performed correctly by the team, complying with defined norms, standards, processes and procedures, has to make sure that the defined KPI is met on a day-to-day basis for Incident, request, problem, change management etc.

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