Cluster Director, Southeast Asia

3 weeks ago

Singapur, Singapore Hatch Asia Full time


Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high-potential talents for our clients and accomplish our candidates' career success.

Our client is a leading global logistics provider specializing in supply chain management and transportation solutions. This company offers end-to-end services, including warehousing, distribution, and freight forwarding, catering to clients across various industries.

We are looking for an exceptional individual who will lead Southeast Asia as their Cluster Managing Director. 

This role oversees all daily commercial and operational activities across Singapore, Malaysia, and the Philippines. The incumbent will lead efforts to develop and implement the company's overall vision and strategy, ensuring financial performance and safeguarding profit and loss (P&L). Collaborating closely with the commercial team, this role identifies business opportunities, partners, vendors, and required products/services for target customer groups, based on industry and market consumption trends. The objective is to achieve these goals in the most cost-efficient and sustainable manner, maximizing long-term value for the company.

The Challenges

Operations Strategy and Management

  • Develop and execute the business strategy for Singapore, Malaysia, and the Philippines, aligning with the overall operations strategy to progress towards being a premier Order Management provider globally. Ensure successful strategy implementation with positive business outcomes and monitor P&L as a key indicator for optimal operations execution.
  • Oversee all daily commercial and operational activities within Singapore, Malaysia, and the Philippines, striving for cost-efficient and sustainable operations to maximize long-term value.
  • Ensure smooth operations and well-executed delivery of activities throughout the year. Deliver all approved projects as part of the Southeast Asia strategy.

Business Planning and Budgeting

  • Track industry and geographical market consumption trends, working closely with the commercial team to identify key activities for growth, such as types of business, partners, vendors, suppliers, and products/services required for target customer groups.
  • Ensure all activities are delivered within allocated budgets.
  • Design strategies to penetrate the small and medium-sized enterprise market in Asia, enhancing brand awareness and presence within Singapore, Malaysia, and the Philippines.

Operational Leadership

  • Communicate the actions needed to implement the operational strategy and business plan within the team.
  • Ensure high operational efficiency, cost control, and environmental sustainability through effective execution of activities.

Customer Relationship Management

  • Understand customer needs and manage complaints to maintain customer satisfaction and loyalty.
  • Gain a strong understanding of customer key priorities/objectives and identify ways to enhance customer relationships and value creation.
  • Seek new and cost-effective methods to serve customers through strong relationship management and competitor analysis, ensuring the company remains a leader in customer service and experience.

External Stakeholder Engagement

  • Understand country-specific laws and manage relationships with key regulatory bodies to ensure compliance with upcoming policies and requirements.
  • Engage and manage relationships with key vendors, ensuring strong collaboration and partnerships to deliver quality service to customers

People Leadership and Team Management

  • Manage and guide teams to achieve their objectives. Align country-specific KPIs with overall regional KPIs.


What It Takes

  • Minimum 15 years of logistics operations and supply chain management experience.
  • Solid working experience in Singapore, Malaysia, and the Philippines with a strong knowledge base of the logistics market.
  • Experience in customer interface and commercial interaction.
  • Expertise in process management and continuous improvement.

Interested candidates, please click the "Apply To Position" Button.All information will be kept in the strictest confidentiality. 
Notification priority will be given to shortlisted candidates.
Employment Agency No: 11C5794

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