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Concierge Supervisor

4 months ago

Singapur, Singapore Mandarin Oriental Hotel Full time

Concierge Supervisor

Apply now Position: Concierge Supervisor (Full time #539042)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

Responsibilities: 

Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly Provide Concierge- related trainings to Concierge/Baggage & Front Office Team Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager Ensure that colleagues are well- groomed and arrives for daily duty promptly Coordinates with third-party vendors when necessary Do outside errands / taking of guests to destinations (eg clinic /shops etc) Well informed on all activities within and outside the hotel Manages and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard Supervise the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests and that VIP guests are assisted Maintain complete and readily accessible files and records necessary for effective operations and future references Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles 

Advertised: 15 Apr 2024 Singapore Standard Time
Applications close:

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