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Assistant Boutique Manager
2 months ago
Sales
• Guiding and Managing Boutique Team to develop strong sales turnover for the Boutique in accordance with the Boutique strategy:
• Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
• Supervise and manage staff’s usage of discount policy
• Achieve Key performance indicators defined by the Boutique Manager
Staff Management
• Assist the Boutique Manager in establishing and maintaining good staff relations to generate high level of morale
• Assist the Boutique Manager in coach, training and developing staff effectively to their job role to meet the Maison’s standards and requirements.
• Communicate Company & Maison policies and Management’s instructions to staff in the most objective and effective manner
• Ensure adequate manpower and support to always cover the shop floor operations
Client Management
Satisfying customers:
• Be an alternative point of contact for any escalation of customer service matters
• Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
• Adapt its style to each client need to offer the appropriate service
• Advise, convince & ensure that each sale is handled accordingly
Building a long-term relationship with the client:
• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database using the welcome cards for client and prospect
• Be force of proposal to develop client actions (phone, mailing, etc.)
Customer Service SAV:
• Take care of each case according to the Maison’s standards
• Follow up on each case and communicate to the Boutique Manager each problem
Product/ Merchandise/Inventory Management
• Responsible for and ensure the proper and accurate management of stock
• Reception & transfer
• Take part on inventory management / stocktake
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)
Shop Maintenance
• Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same.
• Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
• Ensure that boutique is in adherence to workplace safety, fire and health regulations as set out by the Company.
Reporting
• Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)
Others
• Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
• Remain informed on the business through magazines and regular Boutique checks of the competitors
• Handle any other ad hoc activities
Requirements:
• 3 – 5 years in supervisory positions in Luxury Retail Environment
• Strong Management and Organizational skills
• Strong Communication Skills
• Fluent written and spoken English
YOU WILL ENJOY THIS NEW ADVENTURE THANKS TO
Our teams. You will join a motivated, creative, and talented team that share the same passion and energy.
Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome, and you will be able to give the best of yourself.
Interested? Join us #VacheronConstantin #OneofNotMany
