Assistant Station Manager, NSEWL

Found in: Talent SG C2 - 1 week ago


Singapur, Singapore SMRT Corporation Ltd Full time

Job Purpose

You will provide excellent customer service to the passengers to make their journey with SMRT a delightful one. You will assist in the operation and control of an MRT station, that includes monitoring of station equipment, responding to station emergencies, station patrol and other station-related duties.

During an incident or ad-hoc occurrence in station that affecting the customer services, you are expected to make sound decision and to resolve / mitigate the situation.

Responsibilities

The duties and responsibilities are listed below. The list is not comprehensive and related duties and responsibilities may be assigned from time to time.

Safety and Security Ensure safety of passengers, employees, contractors and public in the stations. Ensure safety and security procedures are adhered to. Oversee the transit security personnel and officers in stations to safeguard and protect the people and property within stations. Customer Service Ensure that the customer service standards are met. Reliability Promptly respond to station and train emergency. You will have to perform Operator-Maintainer tasks, while awaiting arrival of maintenance staff, to ensure the safety and reliability of train services. Cash Handling at Stations Handle manual change when manning the Passenger Service Machine for sale and top-up of tickets and cards. Reconciliation of accounts and cash takings. Handle cash when servicing the General Ticketing Machines and collecting takings. Handle cash as part of Lost Property procedures. Station Operations, Equipment and Facilities Responsible for efficient performance of stations’ equipment, Cleanliness and tidiness of stations, and Conservation of energy in stations. Others Work closely with the cleaning contractors to ensure the standards of cleanliness in stations are met. Report any equipment fault. To meet the expected Service Standards and Key Performance Indicators set for station operations. Improve the level of face-to-face customer service to the general commuter continually. Secondary assignments such as taking charge of the station staff-room, etc. Involve in projects relevant to station operations. Regular contact with the internal and external stakeholders as and when needed: Departments / branches (Rail Ops) - Ensure a safe and reliable operation of train service. Building & Facilities - Ensure station facilities and equipment are well maintained and faults are reported quickly. SMRT Safety & Inspectorate - Issues related to safety and security processes, incidents involving staff and passengers. Land Transport Authority (LTA) - Facilitate LTA staff in carrying out audit work at the stations Singapore Civil Defence Force (SCDF) - Handling of incidents in the stations Singapore Police Force - Handling of incidents in the stations Security Contractor - To report on absence of security officers and ensure that security checks are carried out diligently Cleaning Contractor - Report on cleanliness issues at the station Contractors - Carry out checks that contractors comply with safety and security procedures while working in the stations Visitors - Carry out briefings for visitors on the station facilities and the operations

You will be required to perform 8-hour rotating shifts, including duties on weekends and public holidays.

Qualifications & Work Experience

You should have a NITEC in an Engineering discipline. 

Skills

Technical skills include:

Basic computer literacy

Generic skills include:

Customer-service oriented. Likes to work with people of all levels. Committed and has passion for work. Positive and open mind-set. Meticulous and alert. Ability to take initiative to make changes for better organization efficiency and effectiveness. Ability to work independently and be a good team player. Ability to work under stress and pressure. Ability to communicate effectively and clearly. Effective interpersonal skills Proficient in English and preferably in one other official language.

Successful candidates will undergo a structured training programme to be equipped with the necessary knowledge and skills to perform the duty of an Assistant Station Manager.


  • Assistant Station Manager, Circle Line

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements. Station Duties Assistant Station Manager supports the day-to-day station operations. These include...

  • Branch Manager, Electrical Licensing and Controllers

    Found in: Talent SG C2 - 7 days ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose To manage and oversee both the Electrical Safety Audit & Licensing (ESAL) and Power Services Controllers (PSCO) of NSEWL, CCL, BPLRT & TEL. For ESAL, to ensure SMRT electrical installations and maintenance procedures are compliance with Energy Market Authority (EMA) regulations and relevant codes of practice. To manage the PSCO to ensure...

  • Assistant Station Manager, Bukit Panjang LRT

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose The Assistant Station Manager supports the day-to-day operations of the LRT stations.  He works in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to train, station and wayside operation requirements. ...

  • Ground Controller, NSEWL

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose As a Ground Controller (GC), you will report to the Ground Controller Executive and play a key role in track access management during non-traffic hours by booking in and booking out of Possession and take on the role and responsibilities of Possession Master. You will arrange appropriate protections with the duty Station Manager to...

  • Station Manager, Thomson-East Coast Line

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose As a Station Manager (SM), you shall lead the Assistant Station Managers (ASM) to run the TEL station. You shall inform, assist, guide passengers in need, operate train if required, work as a team to deliver train service. This position is engaged in safety critical tasks and will be subjected to medical prerequisites to certify fitness...

  • Assistant Station Manager, SMRT Thomson-East Coast Line

    Found in: Talent SG C2 - 2 days ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose The Assistant Station Manager supports the day-to-day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and on train platforms, providing customer service, and performing duties in the Passenger Service Centre. He/She monitors commuter flow and...

  • Management Trainee

    Found in: Whatjobs SG C2 - 1 week ago


    Singapur, Singapore Cheers Holdings (2004) Ptd Ltd Full time

    To assist Station Manager in achieving the following roles and responsibilities: •Supervise and coordinate daily operations, including fuel sales, inventory management, cash handling and facility management. Ensure compliance with safety and environmental regulations. •Recruit, train and manage a team of staff. Assign duties, schedule shifts, payroll...

  • Senior Manager, Cable Landing Stations

    Found in: Talent SG 2 C2 - 5 days ago


    Singapur, Singapore KEPPEL NETWORKS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionThe responsibility of this position is to oversee and closely manage Keppel's submarine cable landing infrastructure and equipment which includes the following activities. To plan and make ready the cable landing station infrastructure ready to meet the Ready For Installation Date of new submarine cable system projects...

  • Systems & Procedures Analyst

    Found in: Talent SG 2 C2 - 1 week ago


    Singapur, Singapore Deputy Assistant Secretary for Finance Full time

    Summary This position is located in the Financial Services Center (FSC) where the incumbent serves as the Systems and Procedures Analyst. The incumbent is responsible for ensuring legislation, policy, procedures and knowledge content for the customer service program within FSC are documented and adhered to. Duties This is a bargaining unit...

  • Train Captain, NSEWL

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose Train Captain plays an important role in operating the SMRT North-South and East-West line passenger trains ensuring a safe, secure, reliable and efficient commute for commuters and to achieve the overall train service standards. He/she must be well-versed with train operations and the functions of the rail systems and equipment to...

  • Assistant Property Officer

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose Provide effective and efficient liaison channels with tenants during their lease term in the commercial spaces in MRT stations. Provide immediate assistance to tenants on handover and takeover of commercial spaces. Provide corrective, preventive or improvement advise to enhance the operation of the commercial spaces. To ensure...

  • Assistant Engineer, Power Services Controller

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose Power Services Controller (PSCO) works closely with the Chief Controller (CC) in Operation Control Centre(OCC) to monitor and control the Electrical Power System (22kV AC, 750V DC & 415V AC) and theEnvironmental Control System (Air Conditioning and Tunnel Ventilation Systems) in order to maintain systemreliability so as to support SMRT...

  • Executive/Assistant/Engineering Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore GovTech Singapore Full time

    [What the role is] The Waste Infrastructure Management Department (WIMD) under the Infrastructure Operations & Management Division (WIOMD) oversees the availability of national waste disposal and incineration capacity, manages private waste facilities, waste disposal accounts and revenue collection by the Waste-to-Energy (WTE) plants and Tuas Marine...

  • Assistant/Restaurant Culinary Manager

    Found in: Talent SG C2 - 7 days ago


    Singapur, Singapore Fish & Co Full time

    Assistant/Restaurant Culinary ManagerResponsibilities: You are primarily responsible for the managing and overseeing of our restaurants kitchen operations.You will be accountable for food cost management, menu planning, as well as the development and creation of new products in meeting our business needs. You will be responsible for the running and the...

  • Cargo - Executive Cargo Space Management

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe candidate will be expected to perform the following roles and responsibilities: Formulate strategy to maximise network revenue through dynamic space management. Assist to oversee revenue management team to ensure smooth day-to-day operations. Determine, supervise and review processes to monitor and measure space wastage. Monitor...

  • Executive/Assistant/Engineering Manager

    Found in: Talent SG 2 C2 - 1 week ago


    Singapur, Singapore Careers@Gov Full time

    [What the role is]The Waste Infrastructure Management Department (WIMD) under the Infrastructure Operations & Management Division (WIOMD) oversees the availability of national waste disposal and incineration capacity, manages private waste facilities, waste disposal accounts and revenue collection by the Waste-to-Energy (WTE) plants and Tuas Marine Transfer...

  • Shop Manager

    Found in: Talent SG 2 C2 - 5 days ago


    Singapur, Singapore NEW STATION@PARKWAY PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements Handling one shop, from sales to customer service Find and lead shop's Staffs to achieve targets Ability in handling operation of a shop, responsibility to sales performance and service performance Can work under fast-paced and passions to serve customers under any conditions Minimum 10 years of...

  • Business Resources Specialist

    Found in: Talent SG 2 C2 - 2 weeks ago


    Singapur, Singapore Deputy Assistant Secretary for Finance Full time

    Summary This position is located in the Financial Services Center (FSC) in the Procurement Support Section in the Business Office. Incumbent serves as an Acquisition Manager overseeing highly complex enterprise level procurement projects, responsible for the analysis and evaluation of FC Procurement initiatives and the initiation, development, and...

  • Senior Shop Manager

    Found in: Talent SG 2 C2 - 5 days ago


    Singapur, Singapore NEW STATION@PARKWAY PTE. LTD. Full time

    Roles & Responsibilities Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively Duties include motivating sales teams, creating business strategies, developing promotional materials for shop Guide shop's supervisors Create shop's objectives Make critical decisions Manage shop's budgets Oversee shop’s...

  • Senior Shop Manager

    Found in: Talent SG 2 C2 - 5 days ago


    Singapur, Singapore NEW STATION@CLEMENTI PTE. LTD. Full time

    Roles & Responsibilities Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively Duties include motivating sales teams, creating business strategies, developing promotional materials for shop Guide shop's supervisors Create shop's objectives Make critical decisions Manage shop's budgets Oversee shop’s...