Technical Account Manager

4 months ago

Singapur, Singapore NICE Full time

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Technical Account Manager (TAM) you will be a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

How will you make an impact?

Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phasesManage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraintsEstablish relationships and effectively communicate with key members of client team including business users and management personnelPrepare project status reports and presentations to keep management, customers and others informed of the project status and issuesDevelop, implement and maintain standard practices for client implementations aligned with the Essentials TAM operating modelCommunicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholdersCreate & manage project plans. Define project schedules, allocate resources and monitor progress.Get involved in project at high level for functional and technical aspectsCo-ordination of multiple projects amongst different internal teams and stake holdersAlign project objectives with company goals, and make sure project team is clear on objectiveMay require some travel to client sites – approximately 10%

Have you got what it takes?

Possess excellent organizational and communication skills.Strong ability to use facts and data to influence decisionsAbility to prioritize and make appropriate decisions.Proven ability to meet deadlines and maintain quality standards.Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.Ability to interact effectively with all levels of management and customers.Ability to work with minimal guidance or supervision in a time critical environment.Ability to be flexible and quickly adapt to changing business needs and processes. 

You will have an advantage if you also have:

Experience/knowledge of Actimize solutions.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

Requisition ID: 4313
Reporting into: Director, Support, Actimize
Role Type: Individual Contributor

#LI-Hybrid 

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