Sr. Events Program Manager, AU
2 months ago
You will be responsible for leading the planning and execution of deal & gifting events. In your role, you will be gathering customer and category insights, developing ideas and experiments, building innovative solutions to delight customers and measuring impact. You will grow customer engagement (frequency of shopping, basket building, spend per customer) and retention through exceptional event execution.
You will be customer-obsessed, demonstrate strong ownership and insist on high standards. You will collaborate with a team of diverse stakeholders across Product/Programs, Vendor Management and Public Relations to inform and refine the customer engagement strategy and execution.
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Our team operates out of our fabulous CBD office conveniently located near many transportation.
Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.
Key job responsibilities
• Project Management of Amazon's Deal Events and/or Gifting Events across both Australia & Singapore, interacting with a variety of stakeholders and holding a high bar on our customer experience, making sure customer's will experience an exciting event.
• Develop and execute processes and tools to scale marketing efforts, including automation.
• Build relationships with and influence teams across Vendor Management & Product/Programs to jointly deliver customer solutions.
• Work with partners to create scalable and personalized customer campaigns across owned channels (including Onsite, Email & Push) to achieve customer goals.
• Conduct A/B tests and experiments to gather data on customer behavior and inform launch decisions.
• Uncover best practice, including through Amazon’s global network, to deliver value for Australian customers.
• Analyze data and dive deep into customer metrics and research to develop actionable insights that drive customer growth and increase engagement.
About the team
The AU & SG Deals & Events team is responsible for delivering exceptional shopping events to our customers and delight them with great deals and best-in-class shopping experiences, tailored to their needs.
We are open to hiring candidates to work out of one of the following locations:
Singapore, SGP
BASIC QUALIFICATIONS
- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Experience working cross functionally with non-tech teams
- Experience in complex problem solving, and working in a tight schedule environment
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience- Master's degree in management, business administration, economics, engineering, marketing
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