Customer Success Manager

5 days ago

Singapore Magnet Forensics Full time

Who We Are; What We Do; Where we’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.- The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.Magnet Forensics is in search of a Customer Success Manager dedicated to enhancing our customers' overall experience during their engagement with our product and interactions with our organization. As a key player in this role, you will be responsible for nurturing the complete customer journey with Magnet Forensics, encompassing initial onboarding, regular customer touchpoints, technical support, training, and soliciting valuable product feedback and feature requests.The mission of the Customer Success Manager extends to guaranteeing that these proactive efforts in delivering a positive customer experience organically result in contract renewals and potential expansion opportunities.- **NOTE: This role will cover the APAC region & must be based in Singapore; therefore, fluency (Reading, Writing, and Speaking) in Mandarin OR Japanese OR Taiwanese is required).**

**Qualifications**:

- Background in a customer facing role providing exceptional customer experience;
- Technical account management skills and the ability to speak to technical functionality of a product to both technical and non-technical audiences;
- Self-driven and proactive;
- Excellent verbal and written skills, with sufficient mobile device literacy to talk to the product capabilities;
- Highly organized and ability to multi-task;
- Excellent teamwork skills;
- ** Fluency (Speaking, Reading, and Writing): Japanese OR Taiwanese OR Mandarin.**

**Nice To Haves**:

- Experience working with Digital Forensics;
- Experience working in Salesforce CRM and Gainsight.

**The Most Important Thing**:

- Greater Good - We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.
- Respect - We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities
- Innovation - We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.
- Teamwork - We collaborate internally and externally, while caring about each other and listening to our customers.
- _
- Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._
- _

  • Customer Success Manager

    1 week ago

    Singapore Cornerstone OnDemand Full time

    Join to apply for the Customer Success Manager role at Cornerstone OnDemand We're looking for a Customer Success Manager . This role is Hybrid, Hong Kong. The Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is...

  • Customer Success Manager

    5 days ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Customer Success Manager

    1 week ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...

  • Customer Success Manager

    5 days ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    3 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,000 - $5,200 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 110669**Job Views** - 1Roles & Responsibilities **About the job**: A Customer Success Manager is responsible for developing customer relationships that promote retention, solve customer...

  • Customer Success Manager

    3 days ago

    Singapore BELFOR (ASIA) PTE LTD Full time

    As part of our new business model restructure and marketing approach, we have an immediate opening for the role of Customer Success Manager. BELFOR is in the disaster recovery business; the company brings together proprietory knowledge, experience and resources to enable companies affected by disaster incidents to recover quickly, and return to usual...

  • Customer Success Manager

    5 days ago

    Singapore TRSS Full time

    The Customer Success Manager is responsible for building and nurturing long-term relationships with customers in Asia to drive engagement, adoption, and satisfaction with our solutions. About the Role In this opportunity as a Customer Success Manager, you will: Cultivate and sustain strong relationships with customer

  • Customer Success Manager

    5 days ago

    Singapore Glassbox Ltd. Full time

    Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in the...

  • Customer Success Manager

    7 days ago

    Singapore Exabeam Full time

    The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world class customer experience and customer...

  • Customer Success Manager

    3 days ago

    Singapore Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield is on the lookout for a "dynamic" Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...