Assoc Manager, Regional Field Service Training

3 days ago

Singapore Zimmer Biomet Full time

The Regional Field Service Training and Support Associate Manager for ROSA® robotic platforms will be a member of the Global Service Engineering team and fulfil a dual role for their region. - Collaborate with the ROSA Field Service Engineer (FSE) Training Manager to create, update and deliver the training program for ROSA FSEs. - Act as a liaison with the FSE team to provide feedback and help improve processes and assist in high level complaint investigations and implementation of sustaining engineering projects - Support the Montreal and Montpelier team as needed as a system SME. **Principal Duties and Responsibilities**: - Gain highest level of understanding across all ROSA robotic platforms - Help develop a multi-layered training and certification program for Field Service Engineers (FSEs) including onboarding, field training, advanced training, and specialized interventions programs - Organize and deliver training programs for the FSEs - Oversee on the job training for FSEs in collaboration with FSE Managers - Provide feedback to the design team on product enhancements and serviceability improvements - Assist in validating new procedures before field releases - Support FSEs on PMs, CMs, installations and KPI tracking & reporting - Direct day-to-day activities for FSEs in region - Develop collaborative, cross functional relationship with internal & external stakeholders include but not limited to GMs, country managers and other members of the commercial team. - Provide evaluations or evaluation input of region based FSEs as necessary - Support needs of Montreal and Montreal teams as needed as a system SME **_This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions"._** **Expected Areas of Competence**: - Demonstrate excellent technical abilities and personal interest in mechanical, electrical and computer sciences - Demonstrate excellent troubleshooting skills and mechanical aptitude - Demonstrate excellent teaching abilities and presentation skills - Excellent communication and organizational skills - Proven ability to communicate in a cross-functional team environment - Ability to work without specific direction on daily activities - Proven ability to follow all internal communications and documentations - Demonstrate mutual respect, constant communications, and a positive outlook with both internal team members and customers - Proficiency in using Salesforce ServiceMax tools and software - Demonstrate high collaboration mindset & attitude, working closely with internal product, marketing & commercial team members **Education/Experience Requirements**: - Bachelor Degree in Engineering or relevant Science - Minimum 5 to 10 years of relevant industry experience in field support or engineering with troubleshooting experience, preferably with a medical device company - Teaching or coaching experience preferred - Prior experience with Robotics preferred - Prior project management experience a plus - Open to work flexible hours, including evenings, weekends and the possibility of holidays **Travel Requirements**:

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