Executive, Operations

COMPANY DESCRIPTION
**THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. **THK**MC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

DESIGNATION : Executive, Operations (Disability Services)

RESPONSIBILITIES
As an Operations Executive, you will be responsible for assisting with the management of the Home's daily operations. You are required to ensure the welfare, safety and care of our clients. You will manage and optimise all operations relating to but not exclusive to:
**Client Management**
- Ensure clients' personal hygiene and cleanliness are maintained
- Ensure the safe custody of clients
- Work closely with the Nursing team, Dietitian and Speech Therapist to ensure clients' dietary needs are met
- Assist in liaising and managing feedback from clients/ clients' Next-of-Kin (NOK)
- Assist to resolve conflicts among residents

**Building, Equipment and Maintenance**
- Assist in carrying out preventive and corrective maintenance on the Home building and facilities
- Liaise with relevant parties immediately for urgent repairs, for example: pipe bursts, roof leakages, electrical faults etc.
- Accompany Estate Management staff and contractors and show them around area of work
- Supervise contractor performing repair work in the Home to ensure work is satisfactorily carried out
- Arrange for servicing and repair of the fire-fighting equipment, fire alarm system, intercom system, emergency lighting system and all other equipment in the Home
- Pests control management
- Evaluate reported facility/ equipment faults and inform the appropriate persons
- Identify and recommend suitable rectification works and costs to ensure optimal functioning
- Review and recommend maintenance schedules of all appropriate tools and equipment
- Ensure work schedules and documentations are completed timely and accurately
- Support Workplace Safety and Health (WSH) activities to ensure organisational and regulatory requirements are followed when maintenance works are carried out
- Vendor Management

**Inventory Management**
- Ensure inventory accuracy of equipment, furniture, consumables and all other stocks in stores
- Liaise with central store and internal store in management of fast-moving inventory
- Be accountable for delivery schedules and movement of inventory.
- Improve logistics flow by monitoring wastage and costs reduction
- Key contact point for suppliers and external partners

**Vendor Management**
- Maintain inventory cards for equipment and furniture and update them as necessary
- Update all inventory of the Home

**Others**
- Liaise with Public Utilities on power meter reading, all gas appliances repair and servicing, enquiries and complaints
- Plan duty rosters for Healthcare Assistants
- Conduct briefing to the Nursing Aides and Healthcare Assistants

QUALIFICATIONS
- Diploma in any field

OTHER INFORMATION
- Comfortable working with children and adults with multiple disabilities
- Analytical and project management skills
- Be sharp and with Growth Mindset
- Possess good team ethics and strong communication skills
- Work well in a dynamic work environment
- Able to perform shift work and working on weekends
- 5-day work week with rotating day shifts