IT Support Engineer, Apac

5 days ago

Singapore SHARKNINJA APAC HOLDING PTE. LTD. Full time

**Responsibilities**
- Diagnose and troubleshoot hardware, software, and network issues.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Assist in the documentation of IT processes and procedures.
- Maintain an inventory of IT equipment and ensure proper asset tracking.
- Collaborate with vendors for hardware and software procurement.
- Conduct periodic system audits and ensure security compliance.
- Provide technical support to end-users for hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Respond to and resolve help desk tickets in a timely manner.
- Assist in the maintenance and administration of IT infrastructure.
- Support employee on/off boarding process and user training on IT related topics
- Maintain accurate records of support requests and resolutions.
- Assist office infrastructure set up and maintenance (e.g.: firewall, AP, printers, etc)
- Stay updated on the latest technology trends and advancements.

**Required qualifications / experience**:

- Minimum 5 years of proven experience as an IT Support Specialist or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts and protocols.
- Advanced understanding of networking concepts, protocols, and security practices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively within a team.
- Certifications (e.g. ITIL Expert, CompTIA A+, MS Certified Desktop Support Technician) is a plus.
- Knowledge of Microsoft Windows, Office suite and Active Directory concepts.
- Strong customer service and communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Bachelor's degree in Computer Science or related field is preferred.
- Proven experience in managing EUS IT projects from conception to completion.
- Familiarity with cloud computing platforms and services.
- Demonstrated ability to develop and implement IT security policies and practices.
- Experience with IT service management tools and processes.

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