Regional Support Manager

1 week ago

Singapore SATAIR PTE. LTD. Full time

**Job Objectives**

Provide reliable customer support to the worldwide Satair sales force with multi-disciplinary material and logistics related topics that, due to their political, time-critical and/or technical dimension, require customer-oriented focus, extensive knowledge of the Airbus and Satair organization and commercially sound judgement skills.

**Responsibilities**:

- Perform analysis and isolation of problems in the Airbus supply chain / Order
- Desk systems for root cause elimination with process owners and functional experts
- Ensure provision and delivery of support-focused training for Satair customers as well as internal employees
- Accompany Account Directors, Customer Support Directors and/or conduct individual customer visits to the worldwide Satair base of customers having a focus on support aspects with a parallel commercial mindset for sales opportunities followed up by the Account Directors/Customer Support Directors
- Represent Satair at global industry events in a support role and function when necessary
- Manage the loading and rejection of new customers to order-related systems for spare parts in accordance with applicable access policies including the provision of required contractual documentation
- Drive and cordinate with the internal business units to improve delivery performance and ensure future process alignment and performance improvements to meet customer and fleet growth improvements
- Manage the regional collection of CSIP-relevant customer contacts for proper satisfaction survey management and follow up on required actions to restore customer confidence in close collaboration with the assigned Account Director
- Inform customers and internal stakeholders about applicable policies and contract standards via communication, trainings and roadshows
- Maintain relationship with the Airbus Field Service network and inform them about important initiatives impacting customer satisfaction
- Maintain a close relationship with the Managing Director and Head of Sales in the region as well as other business functions
- Communicate and coordinate with the CSDs in the regions when necessary.

**Job Requirements**
- Graduate in Economics, Aeronautical Engineering, Supply Chain
- Management and/or Engineering/Industrial Engineering
- Strong business acumen
- Affinity and interest in solving issues in the area of aviation after-sales supply chain logistics
- Minimum of 3 years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurement
- Fluency in English, other local languages desirable
- Affinity with modern communication technologies, social media and digital tools, Excellent G-Suite proficiency
- Ability to travel worldwide
- Excellent communicator with good negotiation and presentation skills, ability to convince external senior managers in commercially sensitive situations
- Customer orientated attitude
- Strong team player
- Pro-active and independent with a can-do attitude
- Open for feedback
- Diplomatic in addressing issues to the right stakeholder
- Ability to balance and align varying interests of stakeholders
- Understanding of Airbus network
- Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
- Ability to work in an international context

  • Regional Director, Asean

    4 days ago

    Singapore Radware Bot Manager Full time

    Regional Director, ASEAN - (2400002J) The Regional Sales Director for ASEAN at Radware will be responsible for managing and developing a team of sales account executives and pre sales engineers to drive new business and revenue growth within the ASEAN region. This role involves collaborating with the sales leadership team to develop and execute sales...

  • Regional Sales Support Manager

    6 days ago

    Singapore PERSOL SINGAPORE PTE. LTD. Full time

    Regional Sales Support Manager We’re hiring an experienced Regional Sales Support Manager to join a cutting-edge company in a growing market. Job Purpose Lead and support the regional sales operations team to ensure smooth processes and customer success. Job Responsibilities Lead and manage regional Sales Support team, ensuring efficient processes and...

  • Regional Service Support Manager

    7 days ago

    Singapore Bayer Full time

    **Regional Service Support Manager** The Service Support Manager is responsible for the Center of Excellence (COE) - Service. The purview of the COE - Service includes (1) APAC Technical Assistance Center (APAC TAC) and (2) Regional Service Training Center. The support is for both Bayer affiliate markets as well as distributor markets. He/She will...

  • Senior Assistant Manager, Social Care, Regional Health System Office(8764)

    1 week ago

    Singapore NUHS Regional Health System Office Full time

    Overview Reporting to Manager, Social Care, the Position Holder will be responsible for the strategic development of portfolios to advance social-health integration and enhance the delivery of care in the community. This includes ideation and management of collaborations with partners and within NUHS to support the roll out of new policies and initiatives to...

  • Regional IT Support Engineer

    2 days ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our Client is a Japanese Manufacturing Company, Now they are looking for a Regional IT Support Engineer to maintain and support the Asia region and Singapore branch daily helpdesk. 【 What you will be doing 】 - Asia Region Support - Microsoft 365 Software Operation Support - Maintenance Role, Authorization, Certification, etc. in each function. - Regional...

  • Manager, Corporate Development

    1 week ago

    Singapore NUHS Regional Health System Office Full time

    Manager, Corporate Development & Performance Management, RHSO 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview The NUHS Regional Health System (RHS) comprises of NUHS institutions, associated government and regulatory authorities and community partners that work together to look after the...

  • Senior Assistant Manager/Assistant Manager, Clinical Services Planning

    1 week ago

    Singapore NUHS Regional Health System Full time

    Description Senior Assistant Manager/Assistant Manager, Clinical Services Planning & Integration, RHSO Join to apply for the Senior Assistant Manager/Assistant Manager, Clinical Services Planning & Integration, RHSO role at NUHS Regional Health System Office Overview The Job Holder will support Senior Manager under the Clinical Services Planning &...

  • regional technical support manager

    5 days ago

    Singapore Merlin Entertainments Full time $90,000 - $120,000 per year

    Regional Technical Support ManagerJob ID BrandMerlin Entertainments - CorporateEmployment TypeFull-TimeLocationSG-SingaporeWhat you'll bring to the teamGet ready to enjoy the rideWe're on the hunt for a Technical Support Manager across our UK Theme Parks. In this role you will be required to provide reactive and project-based support across your designated...

  • Senior Client Support Regional Manager

    11 hours ago

    Singapore EUROMONITOR INTERNATIONAL (ASIA) PTE LTD Full time

    Overview The Client Support Regional Manager will lead the APAC Client Support team, driving excellence in client query management, reporting, and partnership. This role is pivotal in shaping and scaling a high-performing team that transforms client interactions into strategic opportunities. In addition to building and developing a team of five consultants...

  • Regional On-site Support

    2 hours ago

    Singapore Siemens Healthineers Full time

    Do you want to join us in helping to support a great company that endeavors to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond...