Customer Service Executive
6 days ago
1. Sales Order Processing
- Process sales order for Customers
- Including Customer and Part Number Creation
- Send order acknowledgement to customer
- Work closely with customer’s delivery/reschedule request, and update ERP system duly
- Work closely with customers on project site deliveries - understand site condition & manpower requirement
- Generate Picklist, Delivery Orders and Invoices based on customer request date (CRD), and weekly pull report
2. Purchase Order Processing
- Process Purchase order
- Ensure correct unit prices (Disty Cost, SPA No & SPA Price, Market Quote) are entered in all Purchase orders
- Update PO Ship Date in ERP system, upon receipt of order confirmation from the vendor
- Generate Purchase Order backlog report, expedite (pull-in/push-out) delivery schedule as per customers’ requirement
- Work closely with vendor’s customer service to ensure the shipment arrives within the customer's target date.
3. Delivery/Shipment Planning
- Update Sales/Purchase Order request/ship dates in the ERP system
- Perform weekly shipment planning via Sales Order Backlog report
- Plan and expedite (pull-in/push-out) delivery schedule as per customers’ requirement.
- Liaise with customers for shipment consolidation wherever possible, to optimize delivery/shipment cost.
- Update Customer’s Backlog through Live Share upon receipt notice from them.
- Monitor incoming shipments from the Vendor & outgoing shipments for customers.
- Provide relief/backup support (buddy system) during colleagues' absence
- Any other ad hoc duties as assigned from time to time
- Proficient in Microsoft Office, i.e., Excel, Word, PowerPoint
- Customer Service Oriented
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