Executive, Control Hub
2 weeks ago
**Group Company**: Waste
**Position description**:
We are looking for an experienced Executive, Control Hub to organize and oversee our Internet of Things (One Dashboard) in support of our company’s daily operations.
The Executive, Control Hub will be responsible for monitoring the daily operations through our One Dashboard, assist to manage key incidents, conduct data analytics, and collaborate with Call Center, Operations and Plans & Maintenance to resolve the issues and improve the efficiency of the company’s operations.
**Primary Responsibilities**:
- Perform system testing for new systems that are introduced to operations and then gathering feedback from end users to further finetune the system
- Perform Incident reporting to relevant authorities when activated or required
- Immediate intervention capability through real-time alerts - enhance service quality and citizen satisfaction
- Assist to troubleshoot any system related issues
- Engage and follow up with respective vendors to resolve new and ongoing issues
- Conduct data analysis to study trending to yield good performance
- Ensure data accuracy and all systems stays operational
- Monthly statistics tracking for fleet and equipment
- Conduct system training and induction for new hire
- Organise the Crisis Management Team meeting when activated or required
- Provide support to Call Center as and when required
**Required Competencies**:
- Minimum GCE ‘A’ Level or Diploma in Information Technology/Computer Science
- Experience in managing operations, data analysis and performance or operation metrics
- Excellent communication and interpersonal skills
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