Executive, Program Management

COMPANY DESCRIPTION
Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 500 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 85,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth. If you are seeking for challenges and enrichment, we welcome you to write to us

DESIGNATION : Executive, Program Management (Ref: BE)

RESPONSIBILITIES
**Executive, Program Management**
To meet growing demands, our Program management team is looking for individuals who are passionate and able to work well under pressure in a fast
- paced, high volume environment. As an integral part of the team, you are required to provide efficient and effective support. You should possess excellent interpersonal and coordination skills, with the ability to multitask on administrative work and adapt to changes. If you are a person who loves challenges and enjoys communicating with people, we invite you to join us for an opportunity to enhance the customer experience and contribute to our fast-growing business.

**Key Roles and Responsibilities**

**Administrative Management**:

- Master timetable scheduling
- Classroom scheduling( monitoring classroom status on Celcat & relevant department on room changes)
- Textbook ordering & arranging course materials for printing
- Uploading course materials to the University learning portal
- Preparing Welcome Orientation/ Induction Materials
- Assignment management - getting AA to sort out assignments, preparing assignment despatch form for lecturers collection and return of assignment scripts and couriering assignment scripts for University
- Working on parchment list, certificates and transcripts
- Preparing for material collection, exam seating list, exam despatch form and result sheet
- Database updating
- creating terms, scheduling modules, enrolling & updating student status.
- Ensuring student data is up to date at all times
- Maintain a good deferred/ reset/repeat follow
- up & recording system
- Preparing contracts & creating sales orders for deferred/ repeating and transferred students
- Compiling data for reports

**University Management**:

- Liaising with Universities for Admin Matters(Timetables, University faculty schedules, course materials, outstanding documents
- Working with University on exam board report if necessary
- Negotiating with university on improving admin process if necessary

**Cross Department Communication**:

- Liaising with inter department for various student related enquiries.
- Liaising with government authorities for student related enquiries.

**Teamwork & Personal Development**:

- Communicating regularly with Frontline Counterpart to achieve work efficiency & effectiveness
- Providing support to other members in the organization wherever necessary
- Attending training as required
- Proposing ideas for work improvement

QUALIFICATIONS

**Requirements**:

- Min Diploma/Degree Holder
- Excellent Customer service & communication skills
- General Administration.
- 1 year experience in Administration is preferred
- Prior experience in the education industry is preferred